# Install Mautic on Azure issue **URL:** \ **Category:** Product Support\ **Created:** [March 29, 2021, 8:04am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749 "2021-03-29T08:04:17Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![claudiom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/claudiom/32/628_2.png) [@claudiom](https://forum.mautic.org/u/claudiom)\ **Post date:** [March 29, 2021, 8:04am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/1 "2021-03-29T08:04:17Z")
**Your software** My Mautic version is: latest My PHP version is: 7.4 My Database type and version is: MySQL :5.7 **Your problem** My problem is: The installation process was ok, but after, when i try to access to [https://mysite.net/index.php](https://mysite.net/index.php) or [https://mysite.net/s/login](https://mysite.net/s/login) i receive this error: The page cannot be displayed because an internal server error has occurred. i try to insert in my web.config: \ \ \ \ \ but nothing change. any suggestion? please help me ! thanks!!! ---
**Author:** ![claudiom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/claudiom/32/628_2.png) [@claudiom](https://forum.mautic.org/u/claudiom)\ **Post date:** [March 31, 2021, 8:11am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/2 "2021-03-31T08:11:20Z")
anyone can help me please ??? 😟 ---
**Author:** ![claudiom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/claudiom/32/628_2.png) [@claudiom](https://forum.mautic.org/u/claudiom)\ **Post date:** [April 6, 2021, 7:21am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/3 "2021-04-06T07:21:31Z")
no one can help me, please ??? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 6, 2021, 8:58am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/4 "2021-04-06T08:58:28Z")
Sorry, it seems most forum visitors keep away from Azure. For me it looks like a permission issue. Make sure the files are accessable by the web user. ---
**Author:** ![claudiom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/claudiom/32/628_2.png) [@claudiom](https://forum.mautic.org/u/claudiom)\ **Post date:** [April 6, 2021, 1:22pm UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/5 "2021-04-06T13:22:52Z")
Hi joeyk, thanks for answering me. It seems to me that all the files are reachable by the web user. The installation process seems to be successful. I really don’t know what to do. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 7, 2021, 6:52am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/6 "2021-04-07T06:52:13Z")
I’m not sure abou the MySQL here. I’m using Mariadb 10.1+ for the latest. You are writing MysQL 5.7. Can that be the reason? Can you check PHP logs? Is this Apache or Nginx? Do you have SSL installed? Are you sitting behind a firewall (or proxy/load balancer?) ---
**Author:** ![claudiom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/claudiom/32/628_2.png) [@claudiom](https://forum.mautic.org/u/claudiom)\ **Post date:** [April 7, 2021, 8:19am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/7 "2021-04-07T08:19:41Z")
Hi joeyk, yes i am on mysql 5.7 with nginx, i have ssl installed and i am not behind a firewall. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 7, 2021, 8:26am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/8 "2021-04-07T08:26:11Z")
Can you confirm this? - MySQL version needs to be \>= 5.7.14 ---
**Author:** ![claudiom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/claudiom/32/628_2.png) [@claudiom](https://forum.mautic.org/u/claudiom)\ **Post date:** [April 7, 2021, 8:53am UTC](https://forum.mautic.org/t/install-mautic-on-azure-issue/18749/9 "2021-04-07T08:53:06Z")
ok…so i think this is the problem. Azure use MySql 5.7 but it’s strange because the installation process works fine and all tables are created correctly by Mautic.