# Install page blank

**URL:** <https://forum.mautic.org/t/install-page-blank/6852>\
**Category:** Product Support\
**Created:** [December 14, 2016, 12:04pm UTC](https://forum.mautic.org/t/install-page-blank/6852 "2016-12-14T12:04:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![andydoku334](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@andydoku334](https://forum.mautic.org/u/andydoku334)\
**Post date:** [December 14, 2016, 12:04pm UTC](https://forum.mautic.org/t/install-page-blank/6852/1 "2016-12-14T12:04:18Z")

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Install page blank  
  
Hi, I have same problem as others with blank page upon installation. I’m using shared cpanel hosting and Mautic installation via softaculous, it’s v2.4.0.  
  
  
  
What I’ve tried so far without success:

- csrf workaround (I think security.php has been updated since this fix)  
- accessing via https  
- changed permissions of app/cache folder to 777  
- accessing via full url of /installer/step/1  
  
  
  
  
  
I don’t have any error files at all in app/logs/, and nothing on the root server either. Struggling to know where to go with this.  
  
  
  
I’m not tech enough to run commands on the server myself and the hosting company are not exactly helpful unfort.  
  
  
  
Any direction appreciated, many thanks.

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<div class="post-metadata">

**Author:** ![andydoku334](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@andydoku334](https://forum.mautic.org/u/andydoku334)\
**Post date:** [December 14, 2016, 12:04pm UTC](https://forum.mautic.org/t/install-page-blank/6852/2 "2016-12-14T12:04:18Z")

</div>

Install page blank  
Hi, I have same problem as others with blank page upon installation. I’m using shared cpanel hosting and Mautic installation via softaculous, it’s v2.4.0.

What I’ve tried so far without success:

- csrf workaround (I think security.php has been updated since this fix)
- accessing via https
- changed permissions of app/cache folder to 777
- accessing via full url of /installer/step/1

I don’t have any error files at all in app/logs/, and nothing on the root server either. Struggling to know where to go with this.

I’m not tech enough to run commands on the server myself and the hosting company are not exactly helpful unfort.

Any direction appreciated, many thanks.

---

<div class="post-metadata">

**Author:** ![andydoku334](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@andydoku334](https://forum.mautic.org/u/andydoku334)\
**Post date:** [January 3, 2017, 11:37am UTC](https://forum.mautic.org/t/install-page-blank/6852/3 "2017-01-03T11:37:22Z")

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Hi, does anyone have any thoughts on this pls? Thanks

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<div class="post-metadata">

**Author:** ![andydoku334](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@andydoku334](https://forum.mautic.org/u/andydoku334)\
**Post date:** [January 3, 2017, 12:44pm UTC](https://forum.mautic.org/t/install-page-blank/6852/4 "2017-01-03T12:44:27Z")

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It’s reseller hosting using a cpanel account from local provider, I don’t know who the end-host is.