# Install through web installer failed before starting **URL:** \ **Category:** Product Support\ **Tags:** mautic-4\ **Created:** [December 6, 2021, 10:30am UTC](https://forum.mautic.org/t/install-through-web-installer-failed-before-starting/21918 "2021-12-06T10:30:57Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jendrik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jendrik/32/6405_2.png) [@jendrik](https://forum.mautic.org/u/jendrik)\ **Post date:** [December 6, 2021, 10:30am UTC](https://forum.mautic.org/t/install-through-web-installer-failed-before-starting/21918/1 "2021-12-06T10:30:57Z")
**Your software** My Mautic version is: 4.1. My PHP version is: 7.4 My Database type and version is: **Your problem** My problem is: I downloaded the production package which showed as “13 mautic-410”. When I change it to “13 mautic-410.zip” or “mautic.zip”, upload it to the webspace and extract the zip an unexpexted error occurs. These errors are showing in the log: none Steps I have tried to fix the problem: I tried to extract the package locally and upload the folder to the webspace, I get error messages again (you don’t have the right to adapt the files) Tried also with the versions from github, same result. Uploaded the files folder by folder. The errors occur only when i try to upload the app folder. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 7, 2021, 5:52am UTC](https://forum.mautic.org/t/install-through-web-installer-failed-before-starting/21918/2 "2021-12-07T05:52:24Z")
Is this a shared hosting with a cpanel? I think I save you lots of time and struggle saying that shared hosting will cause issues with Mautic. ---
**Author:** ![jendrik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jendrik/32/6405_2.png) [@jendrik](https://forum.mautic.org/u/jendrik)\ **Post date:** [December 9, 2021, 7:40am UTC](https://forum.mautic.org/t/install-through-web-installer-failed-before-starting/21918/3 "2021-12-09T07:40:40Z")
No it is not… Alright I guess than I’ll try to get it set up on our server…