# Installation Error With Specific Steps and Troubleshooting **URL:** \ **Category:** Product Support\ **Created:** [November 20, 2016, 7:25am UTC](https://forum.mautic.org/t/installation-error-with-specific-steps-and-troubleshooting/6593 "2016-11-20T07:25:30Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ddoonie](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@ddoonie](https://forum.mautic.org/u/ddoonie)\ **Post date:** [November 20, 2016, 7:25am UTC](https://forum.mautic.org/t/installation-error-with-specific-steps-and-troubleshooting/6593/1 "2016-11-20T07:25:30Z")
Good day all. I’m excited to get started with Mautic, but ran into my first hurdle. I attempted searching the forums for similar issues, but the solutions I found were not working for me. Please bare with me as I’m new to the VPS world and Linux, so all of this has been a learning experience. I have learned a great deal installing various other solutions I’m using, and this is one of the final pieces. I’ve uploaded all relevant files, and unzipped. When I run the online installer, my server passes the initial check. I complete all details and then click next step. It seems to start working, and then I am directed to a page stating “Internal Server Error”. Reviewing my server logs, I see the error “mod\_fcgid: read data timeout in 40 seconds”. Searching and searching, I modified a few configurations. In the PHP.ini file, I updated the max\_execution time to 300 from 30, and also the memory limit to 256M as discovered somewhere else. I also changed PHP script run time to 0 in the website options panel of Virtual Min (running on Ubuntu 16). Restarted Apache and MySQL like 5 times each. I keep getting stopped at the same point in the install. Can someone help to direct me in the right direction? I’m sure it is something simple that I’m overlooking. Thanks a lot! ---
**Author:** ![ddoonie](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@ddoonie](https://forum.mautic.org/u/ddoonie)\ **Post date:** [November 20, 2016, 7:25am UTC](https://forum.mautic.org/t/installation-error-with-specific-steps-and-troubleshooting/6593/2 "2016-11-20T07:25:30Z")
Good day all. I’m excited to get started with Mautic, but ran into my first hurdle. I attempted searching the forums for similar issues, but the solutions I found were not working for me. Please bare with me as I’m new to the VPS world and Linux, so all of this has been a learning experience. I have learned a great deal installing various other solutions I’m using, and this is one of the final pieces. I’ve uploaded all relevant files, and unzipped. When I run the online installer, my server passes the initial check. I complete all details and then click next step. It seems to start working, and then I am directed to a page stating “Internal Server Error”. Reviewing my server logs, I see the error “mod\_fcgid: read data timeout in 40 seconds”. Searching and searching, I modified a few configurations. In the PHP.ini file, I updated the max\_execution time to 300 from 30, and also the memory limit to 256M as discovered somewhere else. I also changed PHP script run time to 0 in the website options panel of Virtual Min (running on Ubuntu 16). Restarted Apache and MySQL like 5 times each. I keep getting stopped at the same point in the install. Can someone help to direct me in the right direction? I’m sure it is something simple that I’m overlooking. Thanks a lot! ---
**Author:** ![ddoonie](https://avatars.discourse-cdn.com/v4/letter/d/b38774/32.png) [@ddoonie](https://forum.mautic.org/u/ddoonie)\ **Post date:** [November 20, 2016, 7:41pm UTC](https://forum.mautic.org/t/installation-error-with-specific-steps-and-troubleshooting/6593/3 "2016-11-20T19:41:11Z")
After hundreds of varied attempts, I found a solution that worked for me. Hopefully it’ll help someone else. Within Virtualmin/Webmin, I went to the Webmin menu --\> Servers --\> Apache Webserver --\> Edit Config Files At the bottom of that config file I inserted: IPCConnectTimeout 20 IPCCommTimeout 300 Saved and closed the file. Restarted Apache. The install went through, and I’m all set up. My first test email went through without issue!