# Installation error **URL:** \ **Category:** Product Support\ **Created:** [November 7, 2016, 7:24pm UTC](https://forum.mautic.org/t/installation-error/6473 "2016-11-07T19:24:56Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![pokermagic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pokermagic/32/1272_2.png) [@pokermagic](https://forum.mautic.org/u/pokermagic)\ **Post date:** [November 7, 2016, 7:24pm UTC](https://forum.mautic.org/t/installation-error/6473/1 "2016-11-07T19:24:56Z")
Hi, I’m trying to install Mautic on an AWS server. It’s all set up and I FTP’d the Mautic files to the server. I put in the address into the URL and I get the… The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors. I checked the log errors and this is the output. [Sun Nov 06 03:48:02.098448 2016] [auth\_digest:notice] [pid 2664] AH01757: generating secret for digest authentication … [Sun Nov 06 03:48:02.098993 2016] [lbmethod\_heartbeat:notice] [pid 2664] AH02282: No slotmem from mod\_heartmonitor [Sun Nov 06 03:48:02.118943 2016] [mpm\_prefork:notice] [pid 2664] AH00163: Apache/2.4.23 (Amazon) PHP/5.6.26 configured – resuming normal operations [Sun Nov 06 03:48:02.118963 2016] [core:notice] [pid 2664] AH00094: Command line: ‘/usr/sbin/httpd’ [Sun Nov 06 04:51:21.184026 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 04:51:21.184060 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:09.638583 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:09.638615 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:10.941596 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:10.941624 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15 [Mon Nov 07 09:26:30.518852 2016] [:error] [pid 27993] [client 104.193.254.222:63243] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 Has anyone run into this issue or know how to fix. The autoload.php is in the folder. Thanks in advance. JR ---
**Author:** ![pokermagic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pokermagic/32/1272_2.png) [@pokermagic](https://forum.mautic.org/u/pokermagic)\ **Post date:** [November 7, 2016, 7:24pm UTC](https://forum.mautic.org/t/installation-error/6473/2 "2016-11-07T19:24:56Z")
Hi, I’m trying to install Mautic on an AWS server. It’s all set up and I FTP’d the Mautic files to the server. I put in the address into the URL and I get the… The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors. I checked the log errors and this is the output. [Sun Nov 06 03:48:02.098448 2016] [auth\_digest:notice] [pid 2664] AH01757: generating secret for digest authentication … [Sun Nov 06 03:48:02.098993 2016] [lbmethod\_heartbeat:notice] [pid 2664] AH02282: No slotmem from mod\_heartmonitor [Sun Nov 06 03:48:02.118943 2016] [mpm\_prefork:notice] [pid 2664] AH00163: Apache/2.4.23 (Amazon) PHP/5.6.26 configured – resuming normal operations [Sun Nov 06 03:48:02.118963 2016] [core:notice] [pid 2664] AH00094: Command line: ‘/usr/sbin/httpd’ [Sun Nov 06 04:51:21.184026 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 04:51:21.184060 2016] [:error] [pid 27850] [client 131.255.134.254:45935] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:09.638583 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:09.638615 2016] [:error] [pid 27852] [client 212.92.127.172:33786] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:10.941596 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 [Sun Nov 06 12:26:10.941624 2016] [:error] [pid 27853] [client 212.92.127.172:34130] PHP Fatal error: require(): Failed opening required ‘/var/www/html/app/…/vendor/autoload.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/app/autoload.php on line 15 [Mon Nov 07 09:26:30.518852 2016] [:error] [pid 27993] [client 104.193.254.222:63243] PHP Warning: require(/var/www/html/app/…/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/app/autoload.php on line 15 Has anyone run into this issue or know how to fix. The autoload.php is in the folder. Thanks in advance. JR