# Installation failed at STEP 1 with XAMPP

**URL:** <https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376>\
**Category:** Development\
**Created:** [September 21, 2015, 2:09pm UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376 "2015-09-21T14:09:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![slashdreama](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@slashdreama](https://forum.mautic.org/u/slashdreama)\
**Post date:** [September 21, 2015, 2:09pm UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376/1 "2015-09-21T14:09:26Z")

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I try to install mautic in my computer with XAMPP server.  
  
But I’m stopped in Step 1 with this message after :  
  
“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
  
System administrators, check server logs for errors.”.  
  
  
  
Somebody can help me

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**Author:** ![slashdreama](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@slashdreama](https://forum.mautic.org/u/slashdreama)\
**Post date:** [September 21, 2015, 2:09pm UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376/2 "2015-09-21T14:09:26Z")

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I try to install mautic in my computer with XAMPP server.  
But I’m stopped in Step 1 with this message after :  
“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.”.

Somebody can help me

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**Author:** ![buckhornmktg](https://avatars.discourse-cdn.com/v4/letter/b/54ee81/32.png) [@buckhornmktg](https://forum.mautic.org/u/buckhornmktg)\
**Post date:** [September 21, 2015, 6:25pm UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376/3 "2015-09-21T18:25:59Z")

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Can you look at the XAMPP error logs? I wonder if it might be a missing php extension.

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**Author:** ![slashdreama](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@slashdreama](https://forum.mautic.org/u/slashdreama)\
**Post date:** [September 22, 2015, 3:25pm UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376/4 "2015-09-22T15:25:39Z")

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I found my solution  
only change in php.ini max\_execution\_time to more seconds , just like that :  
mex\_execution\_time = 120

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**Author:** ![javier](https://avatars.discourse-cdn.com/v4/letter/j/9dc877/32.png) [@javier](https://forum.mautic.org/u/javier)\
**Post date:** [January 26, 2016, 5:54am UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376/5 "2016-01-26T05:54:22Z")

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I finally installed it.

I found the error here “Bitnamimautic-1.2.3-0apache2logs” and it said:

“[2016-01-26 05:11:42] mautic.ERROR: Fatal: Maximum execution time of 120 seconds exceeded - in file C:Bitnamimautic-1.2.3-0appsmautichtdocsvendordoctrinedballibDoctrineDBALDriverPDOStatement.php - at line 35 [] []”

So I went to “C:Bitnamimautic-1.2.3-0php” opened php.ini with notepad (you must have visible extensions, other wise you won’t be able to see the file, and changed “max\_execution\_time = 300” it was on 30 sec before the change. Then restarted MySQL and Apache, and voila!!! is working perfect.

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/installation-failed-at-step-1-with-xampp/2376/6 "2020-02-02T22:58:23Z")

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