# Installation failed on Locaweb **URL:** \ **Category:** Product Support\ **Created:** [September 23, 2015, 3:10pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396 "2015-09-23T15:10:43Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 3:10pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/1 "2015-09-23T15:10:43Z")
When trying to access the address where the codes were published , the server returns the following error: Fatal error: Call to undefined function Symfony Component Config ctype\_alpha () in /home/storage/f/29/c9/\*\*\*\*/public\_html/mautic/vendor/symfony/config/Symfony/Component/Config/FileLocator.php on line 85 We found that all necessary requirements are present on the server. Any idea what is ? ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 3:10pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/2 "2015-09-23T15:10:43Z")
When trying to access the address where the codes were published , the server returns the following error: Fatal error: Call to undefined function Symfony Component Config ctype\_alpha () in /home/storage/f/29/c9/\*\*\*\*/public\_html/mautic/vendor/symfony/config/Symfony/Component/Config/FileLocator.php on line 85 We found that all necessary requirements are present on the server. Any idea what is ? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 23, 2015, 3:17pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/3 "2015-09-23T15:17:08Z")
You use a AutoInstall tool like Softlocus? ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 4:15pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/4 "2015-09-23T16:15:52Z")
Ninjoan, thanks for the feedback. No tool is used. Just published the codes application fonts and changed the php version 5.6 By accessing the link the error appears. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 23, 2015, 4:30pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/5 "2015-09-23T16:30:02Z")
Try to download again and upload by FTP [https://www.mautic.org/download/](https://www.mautic.org/download/) ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 4:32pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/6 "2015-09-23T16:32:35Z")
Thanks, I’ll try again and informor you about the results. ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 5:41pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/7 "2015-09-23T17:41:43Z")
I deleted all the files and made a new publication. Unfortunately the error remains the same. Any other ideas? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 23, 2015, 5:46pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/8 "2015-09-23T17:46:24Z")
It’s always good to google the error message. The first result: [https://dev.icinga.org/issues/930](https://dev.icinga.org/issues/930) > [@](#): > > I didn’t have the ctype PHP5 extension installed. ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 5:59pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/9 "2015-09-23T17:59:49Z")
Escopecz, thank you for the information. I had checked the informed post. My php version is 5.5.12 and has this module installed. Below to analyze: Additional .ini files parsed /etc/php55.d/bcmath.ini, /etc/php55.d/bz2.ini, /etc/php55.d/calendar.ini, /etc/php55.d/ctype.ini ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 23, 2015, 6:04pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/10 "2015-09-23T18:04:30Z")
If you look at phpinfo, what does it say about ctype? ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 6:12pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/11 "2015-09-23T18:12:37Z")
There are only two pieces of information. 1. - Additional .ini files parsed: /etc/php55.d/bcmath.ini, /etc/php55.d/bz2.ini, /etc/php55.d/calendar.ini, /etc/php55.d/ctype.ini, 2. - ctype Hartmut Holzgraefe ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 23, 2015, 6:15pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/12 "2015-09-23T18:15:15Z")
In mine there is also: ```auto ctype functions enabled ``` Anyway, Mautic did not make that PHP error up. Contact your server admin and ask him kindly to solve it. ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 23, 2015, 6:19pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/13 "2015-09-23T18:19:00Z")
Escopecz, thank you for prompt service of our requests. I will talk today with the host to be verified this information. When you have news inform. Have a good afternoon. ---
**Author:** ![wms.raser](https://avatars.discourse-cdn.com/v4/letter/w/ba8739/32.png) [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Post date:** [September 25, 2015, 1:33pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/14 "2015-09-25T13:33:07Z")
Guys , I could fix the problem migrating to PHP version 5.6 and requesting to host a brief correction in SessionHandler . Done that the application is installed correctly . Thank you very much for your support. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396/15 "2020-02-02T22:58:10Z")