# Installation FAILS -- clean 2.1 install **URL:** \ **Category:** Product Support\ **Created:** [August 24, 2016, 6:37pm UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044 "2016-08-24T18:37:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![gigcity](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gigcity/32/104_2.png) [@gigcity](https://forum.mautic.org/u/gigcity)\ **Post date:** [August 24, 2016, 6:37pm UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044/1 "2016-08-24T18:37:43Z")
Initial Installation problem… Hi Guys, I’m not even able to get to the initial installation screen. I’ve read the installation instructions, searched all over the forums, and have root to my server. I’m running Php 5.6.24, MySQL 5.1.73, Apache 2.2.15, and Centos 6.8. I’m not a NOOB to server admin. This is a dedicated machine - but I do have other sites on the box. I’ve been through both apache logs (all issues cleared) and Mautic logs. The Mautic logs aren’t giving me enough information to a clear solution. This is a new installation of 2.1.0 - freshly downloaded today. I’m trying to install to [http://artsmetro.com](http://artsmetro.com) - on the root level. I’m getting the following error: [2016-08-24 19:13:56] mautic.CRITICAL: Uncaught PHP Exception Exception: “There is no suitable CSPRNG installed on your system” at /home/…/artsmetro.com/vendor/paragonie/random\_compat/lib/random.php line 185 {“exception”:"[object] (Exception(code: 0): There is no suitable CSPRNG installed on your system at /home/…/artsmetro.com/vendor/paragonie/random\_compat/lib/random.php:185)"} [] From what I understand, CSPRING seems to refer to an Open\_basedir restriction. I have tried the following 1. php\_admin\_value open\_basedir “/home/…/artsmetro.com/:.” Generates the error above 2. Completely Removed Same error as Above 3. php\_admin\_value open\_basedir “/dev/urandom/:.” When I make this change, the same error above appears - But the folder is owned by Root. Is it really safe to give apache ownership of this folder? Has anyone else done this? BUT – The error should actually mention a privilege issue and it doesn’t. AND - because of result #2 - doesn’t seem like it’ll make a difference. What is CSPRING? The only reference that I see of it in the forums simply refers to open\_basedir issues or complains that the user is on some sort of shared / non-root server and doesn’t give any clear technical solution. Thanks. I was looking forward to trying Mautic. I’m a bit dissuaded from not even being able to get to the initial install screen. Ray ---
**Author:** ![gigcity](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gigcity/32/104_2.png) [@gigcity](https://forum.mautic.org/u/gigcity)\ **Post date:** [August 24, 2016, 6:37pm UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044/2 "2016-08-24T18:37:43Z")
Initial Installation problem… Hi Guys, I’m not even able to get to the initial installation screen. I’ve read the installation instructions, searched all over the forums, and have root to my server. I’m running Php 5.6.24, MySQL 5.1.73, Apache 2.2.15, and Centos 6.8. I’m not a NOOB to server admin. This is a dedicated machine - but I do have other sites on the box. I’ve been through both apache logs (all issues cleared) and Mautic logs. The Mautic logs aren’t giving me enough information to a clear solution. This is a new installation of 2.1.0 - freshly downloaded today. I’m trying to install to [http://artsmetro.com](http://artsmetro.com) - on the root level. I’m getting the following error: [2016-08-24 19:13:56] mautic.CRITICAL: Uncaught PHP Exception Exception: “There is no suitable CSPRNG installed on your system” at /home/…/artsmetro.com/vendor/paragonie/random\_compat/lib/random.php line 185 {“exception”:"[object] (Exception(code: 0): There is no suitable CSPRNG installed on your system at /home/…/artsmetro.com/vendor/paragonie/random\_compat/lib/random.php:185)"} [] From what I understand, CSPRING seems to refer to an Open\_basedir restriction. I have tried the following 1. php\_admin\_value open\_basedir “/home/…/artsmetro.com/:.” Generates the error above 2. Completely Removed Same error as Above 3. php\_admin\_value open\_basedir “/dev/urandom/:.” When I make this change, the same error above appears - But the folder is owned by Root. Is it really safe to give apache ownership of this folder? Has anyone else done this? BUT – The error should actually mention a privilege issue and it doesn’t. AND - because of result #2 - doesn’t seem like it’ll make a difference. What is CSPRING? The only reference that I see of it in the forums simply refers to open\_basedir issues or complains that the user is on some sort of shared / non-root server and doesn’t give any clear technical solution. Thanks. I was looking forward to trying Mautic. I’m a bit dissuaded from not even being able to get to the initial install screen. Ray ---
**Author:** ![gigcity](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gigcity/32/104_2.png) [@gigcity](https://forum.mautic.org/u/gigcity)\ **Post date:** [August 25, 2016, 4:05am UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044/3 "2016-08-25T04:05:25Z")
AH!!! Got it! Thanks a million for setting me on the right path. This should work. I’ll ping you with the good news tomorrow. THANK YOU!! R ---
**Author:** ![gigcity](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gigcity/32/104_2.png) [@gigcity](https://forum.mautic.org/u/gigcity)\ **Post date:** [August 25, 2016, 6:29pm UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044/4 "2016-08-25T18:29:50Z")
I finally got the MySql upgrade. For the benefit of other Centos 6.x users moving from 5.1 to 5.5, the Atomic repo was the easiest solution. I know this isn’t a forum for this specific use-case but wanted to leave a small ‘hint’ at the solution for others. After enabling repo, installation looks like this # yum remove mysql-\* # yum --enablerepo=atomic info mysql-server Name : mysql-server Arch : x86\_64 Version : 5.5.47 Release : 32.el6.art Size : 10 M Repo : atomic #yum --enablerepo=atomic install mysql-server mysql-devel # rpm -qa | grep mysql mysql-5.5.47-32.el6.art.x86\_64 mysql-server-5.5.47-32.el6.art.x86\_64 mysql-devel-5.5.47-32.el6.art.x86\_64 php-mysqlnd-5.5.31-1.el6.remi.x86\_64 mysql-libs-5.5.47-32.el6.art.x86\_64 mysqlclient16-5.1.59-2.el6.art.x86\_64 # /etc/init.d/mysqld restart # mysql\_upgrade -u root -p --skip-version-check \*Please note - the following mysql\_upgrade command is required AFTER starting mysqld: mysql\_upgrade -u root -p --skip-version-check ---
**Author:** ![sandeeptxlit](https://avatars.discourse-cdn.com/v4/letter/s/838e76/32.png) [@sandeeptxlit](https://forum.mautic.org/u/sandeeptxlit)\ **Post date:** [September 8, 2016, 8:05am UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044/5 "2016-09-08T08:05:42Z")
Hi, I am getting following errors : [2016-09-08 07:42:18] mautic.ERROR: SCHEMA ERROR: An exception occurred while executing ‘SELECT f.alias, f.is\_unique\_identifer as is\_unique, f.type FROM mulead\_fields f ORDER BY f.field\_order ASC’: SQLSTATE[3D000]: Invalid catalog name: 1046 No database selected [] [] [2016-09-08 07:42:46] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file C:xampphtdocsmauticwebvendordoctrinedballibDoctrineDBALDriverPDOStatement.php - at line 35 [] [] [2016-09-08 08:39:34] mautic.NOTICE: DoctrineDBALExceptionConnectionException: An exception occurred while executing ‘SHOW FULL TABLES WHERE Table\_type = ‘BASE TABLE’’: SQLSTATE[3D000]: Invalid catalog name: 1046 No database selected (uncaught exception) at C:xampphtdocsmauticwebvendordoctrinedballibDoctrineDBALDriverAbstractMySQLDriver.php line 103 while running console command `doctrine:schema:update` [] [] How to fix these ?