# Installation issue
**URL:** https://forum.mautic.org/t/installation-issue/1928
**Category:** Product Support
**Created:** [June 9, 2015, 9:33am UTC](https://forum.mautic.org/t/installation-issue/1928 "2015-06-09T09:33:01Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@zamzam](https://forum.mautic.org/u/zamzam)
#### Post date: [June 9, 2015, 9:33am UTC](https://forum.mautic.org/t/installation-issue/1928/1 "2015-06-09T09:33:01Z")
Hi this is weird. tried to install mautic and keep getting this
**The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.**
error log giving
[Tue Jun 09 17:11:36.364108 2015] [:error] [pid 65529] [client 139.0.123.88:52799] exception ‘RuntimeException’ with message ‘Unable to create the cache directory (/var/www/automation/app/cache/prod)n’ in /var/www/automation/app/bootstrap.php.cache:2587nStack trace:n#0 /var/www/automation/app/bootstrap.php.cache(2548): Symfony\Component\HttpKernel\Kernel-\>buildContainer()n#1 /var/www/automation/app/AppKernel.php(215): Symfony\Component\HttpKernel\Kernel-\>initializeContainer()n#2 /var/www/automation/app/AppKernel.php(74): AppKernel-\>boot()n#3 /var/www/automation/index.php(38): AppKernel-\>handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main}
anything I can check?
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### Author:  [@zamzam](https://forum.mautic.org/u/zamzam)
#### Post date: [June 9, 2015, 9:33am UTC](https://forum.mautic.org/t/installation-issue/1928/2 "2015-06-09T09:33:01Z")
Hi this is weird. tried to install mautic and keep getting this
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.
error log giving
[Tue Jun 09 17:11:36.364108 2015] [:error] [pid 65529] [client 139.0.123.88:52799] exception ‘RuntimeException’ with message ‘Unable to create the cache directory (/var/www/automation/app/cache/prod)n’ in /var/www/automation/app/bootstrap.php.cache:2587nStack trace:n#0 /var/www/automation/app/bootstrap.php.cache(2548): Symfony\Component\HttpKernel\Kernel-\>buildContainer()n#1 /var/www/automation/app/AppKernel.php(215): Symfony\Component\HttpKernel\Kernel-\>initializeContainer()n#2 /var/www/automation/app/AppKernel.php(74): AppKernel-\>boot()n#3 /var/www/automation/index.php(38): AppKernel-\>handle(Object(Symfony\Component\HttpFoundation\Request))n#4 {main}
anything I can check?
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### Author:  [@zamzam](https://forum.mautic.org/u/zamzam)
#### Post date: [June 9, 2015, 9:33am UTC](https://forum.mautic.org/t/installation-issue/1928/3 "2015-06-09T09:33:56Z")
app/cache is writable.
tried to delete app/cache/prod and hit again but still getting the same error
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [June 9, 2015, 1:06pm UTC](https://forum.mautic.org/t/installation-issue/1928/4 "2015-06-09T13:06:46Z")
Hi Zamzam
It definitely appears to be complaining about that cache directory. What kind of server configuration are you running? What webserver? is php running FCGI mode? How are you determining that the cache directory is writable?
It appears your log file is writable so something obviously is working otherwise that couldn’t happen. We should be able to figure this out!
Chad
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### Author:  [@zamzam](https://forum.mautic.org/u/zamzam)
#### Post date: [June 11, 2015, 5:58pm UTC](https://forum.mautic.org/t/installation-issue/1928/5 "2015-06-11T17:58:38Z")
I am using apache, php 5.4 and not using FCGI.
The ls -l shows that the cache folder is writable. still couldnt figure out why
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/installation-issue/1928/6 "2020-02-02T22:59:34Z")