# Installation Issues Mautic 2.2.1

**URL:** <https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534>\
**Category:** Product Support\
**Created:** [November 12, 2016, 10:47pm UTC](https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534 "2016-11-12T22:47:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dnvie](https://avatars.discourse-cdn.com/v4/letter/d/9de053/32.png) [@dnvie](https://forum.mautic.org/u/dnvie)\
**Post date:** [November 12, 2016, 10:47pm UTC](https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534/1 "2016-11-12T22:47:44Z")

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Hi,  
  
  
  
i’m having troubles installing the latest version of Mautic on a remote server. After entering the details for the Database i’m getting a white screen at step 1.1.  
  
  
  
No issues on a local installation.  
  
PHP version 7 on both servers, local and remote.  
  
  
  
Anyone having the same issues?

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<div class="post-metadata">

**Author:** ![tecnodaniel](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@tecnodaniel](https://forum.mautic.org/u/tecnodaniel)\
**Post date:** [November 22, 2016, 8:11pm UTC](https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534/2 "2016-11-22T20:11:43Z")

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Hi dnvie,

Please assure you have 777 permisions for the following folders:

/app/cache  
/app/logs  
/app/config

Once you finish the installation please assure to change to 755 the folder:  
/app/config

Besides, unfortunately Mautic uses some functions which are normally disallowed on shared hosting for security reasons. Please assure that your hosting provider has enabled the php function:

chown()

Also, to be able to analyze the whole situation, take a look of the apache errors file for the domain and also see the file:

app/logs/mautic\_prod-2016-11-dd.php

There are written all the errors found in the script execution.

I hope this could help you.

regards …

Dan

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<div class="post-metadata">

**Author:** ![dnvie](https://avatars.discourse-cdn.com/v4/letter/d/9de053/32.png) [@dnvie](https://forum.mautic.org/u/dnvie)\
**Post date:** [November 12, 2016, 10:47pm UTC](https://forum.mautic.org/t/installation-issues-mautic-2-2-1/6534/3 "2016-11-12T22:47:44Z")

</div>

Hi,

i’m having troubles installing the latest version of Mautic on a remote server. After entering the details for the Database i’m getting a white screen at step 1.1.

No issues on a local installation.  
PHP version 7 on both servers, local and remote.

Anyone having the same issues?