# Installation problem

**URL:** <https://forum.mautic.org/t/installation-problem/10431>\
**Category:** General Discussion\
**Created:** [April 17, 2018, 12:54pm UTC](https://forum.mautic.org/t/installation-problem/10431 "2018-04-17T12:54:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [April 17, 2018, 12:54pm UTC](https://forum.mautic.org/t/installation-problem/10431/1 "2018-04-17T12:54:56Z")

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I made the installation and this error message appeared and I already gave the 777 folder permission, can you help me?

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.

Thanks,  
Eduardo

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**Author:** ![rahmat69](https://avatars.discourse-cdn.com/v4/letter/r/bbce88/32.png) [@rahmat69](https://forum.mautic.org/u/rahmat69)\
**Post date:** [April 21, 2018, 7:26pm UTC](https://forum.mautic.org/t/installation-problem/10431/2 "2018-04-21T19:26:34Z")

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why i can’t update mautic  
update database eror like this

Downloading Package Success  
Extracting Package Success  
Moving Package Contents Success  
Clearing Application Cache Success  
Processing Database Updates Failed

can anybody help me?

thank