# installation problem

**URL:** <https://forum.mautic.org/t/installation-problem/2324>\
**Category:** Product Support\
**Created:** [September 11, 2015, 12:51pm UTC](https://forum.mautic.org/t/installation-problem/2324 "2015-09-11T12:51:56Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![stidam](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@stidam](https://forum.mautic.org/u/stidam)\
**Post date:** [September 11, 2015, 12:51pm UTC](https://forum.mautic.org/t/installation-problem/2324/1 "2015-09-11T12:51:56Z")

</div>

Hi,  
  
I installed mautic 1.2.0 on my host with php 5.4.43 by softaculous apps installer and get this error:  
  
Parse error: syntax error, unexpected T\_STRING, expecting T\_CONSTANT\_ENCAPSED\_STRING or ‘(’ in …/mautic/index.php on line 31  
  
Any suggestions?  
  
Stilian

---

<div class="post-metadata">

**Author:** ![stidam](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@stidam](https://forum.mautic.org/u/stidam)\
**Post date:** [September 11, 2015, 12:51pm UTC](https://forum.mautic.org/t/installation-problem/2324/2 "2015-09-11T12:51:56Z")

</div>

Hi,  
I installed mautic 1.2.0 on my host with php 5.4.43 by softaculous apps installer and get this error:  
Parse error: syntax error, unexpected T\_STRING, expecting T\_CONSTANT\_ENCAPSED\_STRING or ‘(’ in …/mautic/index.php on line 31  
Any suggestions?  
Stilian

---

<div class="post-metadata">

**Author:** ![mbabker](https://avatars.discourse-cdn.com/v4/letter/m/0ea827/32.png) [@mbabker](https://forum.mautic.org/u/mbabker)\
**Post date:** [September 11, 2015, 2:01pm UTC](https://forum.mautic.org/t/installation-problem/2324/3 "2015-09-11T14:01:59Z")

</div>

That would seem to imply that the PHP version that the site is launching with isn’t PHP 5.4. That parse error comes when PHP tries to read the file and doesn’t know how to handle the namespace separator, a new feature in PHP 5.3. Does your host require you to make any backend configuration changes through cPanel or edit the .htaccess file to set a PHP version? You may need to do this to get things working.

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/installation-problem/2324/4 "2020-02-02T22:58:34Z")

</div>