# Installation v2.16.2

**URL:** <https://forum.mautic.org/t/installation-v2-16-2/15520>\
**Category:** Product Support\
**Tags:** discussion\
**Created:** [August 5, 2020, 10:32am UTC](https://forum.mautic.org/t/installation-v2-16-2/15520 "2020-08-05T10:32:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sachinjain-smj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sachinjain-smj/32/1309_2.png) [@sachinjain-smj](https://forum.mautic.org/u/sachinjain-smj)\
**Post date:** [August 5, 2020, 10:32am UTC](https://forum.mautic.org/t/installation-v2-16-2/15520/1 "2020-08-05T10:32:39Z")

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**Your software**  
My Mautic version is: 2.16.2  
My PHP version is: 7.1

**Your problem**  
My problem is:

## The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

#### System administrators, check server logs for errors.

These errors are showing in the log:

Steps I have tried to fix the problem:

Nothing!! This is the first time I will be using mautic. I tried installing 3.x but it also failed due to SQL version.

I don’t know anything about programming. I just followed Youtube videos for Installation.

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [August 5, 2020, 5:00pm UTC](https://forum.mautic.org/t/installation-v2-16-2/15520/2 "2020-08-05T17:00:13Z")

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start from the beginning and follow this: [https://www.linuxbabe.com/ubuntu/install-mautic-self-hosted-email-marketing-platform-ubuntu-18-04](https://www.linuxbabe.com/ubuntu/install-mautic-self-hosted-email-marketing-platform-ubuntu-18-04)

Fail proof.

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**Author:** ![sachinjain-smj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sachinjain-smj/32/1309_2.png) [@sachinjain-smj](https://forum.mautic.org/u/sachinjain-smj)\
**Post date:** [August 5, 2020, 8:52pm UTC](https://forum.mautic.org/t/installation-v2-16-2/15520/3 "2020-08-05T20:52:38Z")

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Firstly, thank you for responding my query!!

I am not able to continue after “Mautic Installation - Administrative User”.

Every time I do so it gives me this error" The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator."

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**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [August 5, 2020, 9:33pm UTC](https://forum.mautic.org/t/installation-v2-16-2/15520/4 "2020-08-05T21:33:22Z")

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Are you running Linux? If yes, what distro?