# Installation

**URL:** https://forum.mautic.org/t/installation/9369
**Category:** Product Support
**Created:** [September 4, 2017, 4:53pm UTC](https://forum.mautic.org/t/installation/9369 "2017-09-04T16:53:35Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forum.mautic.org/u/Dean)
#### Post date: [September 4, 2017, 4:53pm UTC](https://forum.mautic.org/t/installation/9369/1 "2017-09-04T16:53:35Z")

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Hi there… is there a step by step document for the installation? I have my database & the first few screens in Mautic but it sure would be nice to follow along with instructions.

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### Author: ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forum.mautic.org/u/Dean)
#### Post date: [September 4, 2017, 4:53pm UTC](https://forum.mautic.org/t/installation/9369/2 "2017-09-04T16:53:35Z")

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Hi there… is there a step by step document for the installation? I have my database & the first few screens in Mautic but it sure would be nice to follow along with instructions.

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### Author: ![jseevers](https://avatars.discourse-cdn.com/v4/letter/j/34f0e0/32.png) [@jseevers](https://forum.mautic.org/u/jseevers)
#### Post date: [September 5, 2017, 1:32am UTC](https://forum.mautic.org/t/installation/9369/3 "2017-09-05T01:32:31Z")

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Hello @Dean, thanks for your question. Have you reviewed the documentation? [https://mautic.org/docs/en/index.html](https://mautic.org/docs/en/index.html) It may provide some detail.

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### Author: ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forum.mautic.org/u/Dean)
#### Post date: [September 5, 2017, 7:41am UTC](https://forum.mautic.org/t/installation/9369/4 "2017-09-05T07:41:55Z")

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Hi @jseevers, Thanks for the reply. 🙂 I would not trouble you before looking at the main manual. I’m sure that document will keep me busy for days!

My issue is that I go through the three opening screens when you first install and the third screen, when I click the save button, refreshes back to screen one. So I don’t know if all is well or if something happened at the third screen. I have repeated the process with the same result. If I type step/3 in the URL at /installer/step/1, it just refreshes step/1 so I can’t even see the screen without going through the process.

I thought if there was an installation guide I could read that without bothering you guys.

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### Author: ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)
#### Post date: [September 5, 2017, 10:05am UTC](https://forum.mautic.org/t/installation/9369/5 "2017-09-05T10:05:39Z")

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@Dean, have you checked to log for any (error) events?

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### Author: ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forum.mautic.org/u/Dean)
#### Post date: [September 5, 2017, 11:51am UTC](https://forum.mautic.org/t/installation/9369/6 "2017-09-05T11:51:23Z")

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Hello @PeterTL No, I had not checked the error log (assuming you are talking about the main error log in Cpanel). So I ran over there just just now and it shows nothing… completely empty! This site was moved just a couple of days ago because I want to learn your system. I have just never seen a completely empty log before; do I get cookies & milk?

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### Author: ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forum.mautic.org/u/Dean)
#### Post date: [September 5, 2017, 12:01pm UTC](https://forum.mautic.org/t/installation/9369/7 "2017-09-05T12:01:18Z")

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Decided I would check inside the Mautic folder in case it had its own error logs… sorry for the confusion:

[2017-09-05 06:26:26] mautic.ERROR: SCHEMA ERROR: There is no column with name ‘attribution’ on table ‘tourismmleads’. [] []

If that column needs to be in a certain spot, I can add it to the table if you tell me where.

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### Author: ![Dean](https://avatars.discourse-cdn.com/v4/letter/d/3be4f8/32.png) [@Dean](https://forum.mautic.org/u/Dean)
#### Post date: [September 5, 2017, 2:32pm UTC](https://forum.mautic.org/t/installation/9369/8 "2017-09-05T14:32:27Z")

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Being a punk of low breedin’ I simply deleted & reinstalled the database without waiting for instructions. Problem solved - sorry for going rouge.
