# Installations fails, missing bootstrap.php.cache
**URL:** https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800
**Category:** Product Support
**Created:** [May 4, 2015, 9:16am UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800 "2015-05-04T09:16:43Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 4, 2015, 9:16am UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/1 "2015-05-04T09:16:43Z")
Hi Mautic Team
I try to install your applicaiton on cloudways servers but the installer is not working. The error log shows the following message:
PHP Fatal error: require\_once(): Failed opening required ‘/home/docroot/public\_html/mautic/app/bootstrap.php.cache’ (include\_path=’.:/usr/share/php:/usr/share/pear’) in /home/docroot/public\_html/mautic/index.php on line 16
I have set the App Directory on 775. Do you have any hint for me?
Thanx a lot.
Regards, Christoph
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### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 4, 2015, 9:16am UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/2 "2015-05-04T09:16:43Z")
Hi Mautic Team
I try to install your applicaiton on cloudways servers but the installer is not working. The error log shows the following message:
PHP Fatal error: require\_once(): Failed opening required ‘/home/docroot/public\_html/mautic/app/bootstrap.php.cache’ (include\_path=’.:/usr/share/php:/usr/share/pear’) in /home/docroot/public\_html/mautic/index.php on line 16
I have set the App Directory on 775. Do you have any hint for me?
Thanx a lot.
Regards, Christoph
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [May 4, 2015, 2:26pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/3 "2015-05-04T14:26:32Z")
Hi Camenisch:
Sounds like you are missing some files! Check out this thread:
[https://www.mautic.org/community/index.php/312-install-through-ftp](https://www.mautic.org/community/index.php/312-install-through-ftp)
Where C0nartist had the same issue. Try re-uploading the files and trying again.
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### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 5, 2015, 7:00am UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/4 "2015-05-05T07:00:51Z")
Hi Chad
I have read that tread and checked all the files. htaccess, etc. is there. I have compared your ZIP File and the server. 3606 Files on both sides…
Any other idea?
Thanx, Christoph
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [May 5, 2015, 1:03pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/5 "2015-05-05T13:03:49Z")
Hi Christoph,
Can you check and see if the file actually exists?
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### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 5, 2015, 1:12pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/6 "2015-05-05T13:12:41Z")
Hi Chad
No. The File does not exist. It should be generated during runtime, right?
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [May 5, 2015, 1:17pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/7 "2015-05-05T13:17:29Z")
Hi Christoph:
Actually no - that file is included in Mautic’s stable build, so it should be in the zip you download. Here’s a screenshot:
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### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 5, 2015, 1:20pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/8 "2015-05-05T13:20:41Z")
OK… strange. I’ve downloaded from github. What would be the correct download link?
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [May 5, 2015, 1:25pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/9 "2015-05-05T13:25:21Z")
Hi Camenisch:
Okay so that’s the problem - downloading from github is a different installation process!
If you’re downloading and running Mautic to run you should use download we put here:
[https://www.mautic.org/download](https://www.mautic.org/download)
That is a “built” package. It includes the cache file and all of the composer vendor libraries we use in it, it’s very different from the version on Github.
If you want to be a developer and modify Mautic’s source code, you can use the Github version, but you will have to install Composer ([getcomposer.org](http://getcomposer.org)) and follow the install directions on the github page.
This will get it all worked out for you!
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### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 5, 2015, 1:30pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/10 "2015-05-05T13:30:49Z")
Silly me! 🙂
Thank you!
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [May 5, 2015, 1:33pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/11 "2015-05-05T13:33:25Z")
No problem! Let me know how it goes.
And - since I think both you and that other user had the same issue, what can we change / put up a notice on the difference? I want to make sure we make it really clear that there’s two versions available. Where’d you get tripped up with it?
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### Author:  [@Camenisch](https://forum.mautic.org/u/Camenisch)
#### Post date: [May 5, 2015, 1:51pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/12 "2015-05-05T13:51:27Z")
Actually the reason for me for downloading form github was the Register Form on your Download page 🙂 and the fact that I was not able to download with wget. I always got an SSL error…
It was not clear for me, that i should download a builded version. Maybe you should build your download site more like that: [https://wordpress.org/download/](https://wordpress.org/download/) for example. You could then also provide builds of different releases on that page.
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/installations-fails-missing-bootstrap-php-cache/1800/13 "2020-02-02T22:59:58Z")