# Installed Mautic Via Softaculous App Installer \[Campaign Not Working\] **URL:** \ **Category:** General Discussion\ **Tags:** email, development, discussion, community\ **Created:** [October 10, 2022, 7:05pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634 "2022-10-10T19:05:22Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![bizpromit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizpromit/32/6750_2.png) [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Post date:** [October 10, 2022, 7:05pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/1 "2022-10-10T19:05:22Z")
Hello I am not a coder, I installed Mautic via Softaculous App Installer. Everything works fine except the Campaigns. I am not sure of what are the issues, I will try to elaborate as much possible. The installation was smooth and the setup was easy an straightforward. I did notice there was no corn setup so I created those manually, Here is s screenshot, ![Screenshot_57](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0de7a17d4858188bd5b969e8024afcdcd73df4f8.png) ![Screenshot_58](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1f0625fcc83fcb24e9815dfcb4acc21fd49aea2f.png) Next, I activated the email connection, and then, First I created a campaign and set up a sample workflow. Next, I did add a contact but no luck there was no progress. I am not sure what else to be done to resolve the issue. I checked the log, it shows the following error repeatedly ```auto [2022-10-10 13:03:13] mautic.WARNING: PHP Warning - mysqli_stmt::bind_result(): Server returned unknown type 245. Probably your client library is incompatible with the server version you use! - in file /home/bizpromi/public_html/activecampaign/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/Mysqli/MysqliStatement.php - at line 216 ``` Please any help would be highly appreciated. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [October 10, 2022, 8:20pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/2 "2022-10-10T20:20:02Z")
What the php version? ---
**Author:** ![bizpromit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizpromit/32/6750_2.png) [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Post date:** [October 10, 2022, 8:33pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/3 "2022-10-10T20:33:34Z")
The current PHP Version is 7.4 ---
**Author:** ![bizpromit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizpromit/32/6750_2.png) [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Post date:** [October 11, 2022, 7:08pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/4 "2022-10-11T19:08:04Z")
Hi, can anyone please help me so that the Cron and timely functions can work? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 11, 2022, 7:28pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/5 "2022-10-11T19:28:53Z")
Check this: > **[This new app figures out your cronjobs – Joey Keller](https://joeykeller.com/this-new-app-figures-out-your-cronjobs/)** ---
**Author:** ![bizpromit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizpromit/32/6750_2.png) [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Post date:** [October 11, 2022, 9:28pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/7 "2022-10-11T21:28:51Z")
Thank you Joeykeller, I have checked the dir command is blocked in the server and Yes, the Cron Jobs are set up as per your guidance, but still, it is not working. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [October 11, 2022, 9:49pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/8 "2022-10-11T21:49:14Z")
What version is Mautic or Softaculous app? It look like something is out of version or an old php library in your cPanel. ---
**Author:** ![bizpromit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizpromit/32/6750_2.png) [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Post date:** [October 11, 2022, 10:04pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/9 "2022-10-11T22:04:51Z")
Thank you Techbill for your reply, Mautic Version is 4.4.3. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 12, 2022, 4:40am UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/10 "2022-10-12T04:40:13Z")
My money is also on @techbill ‘s idea. The php you are calling might not be the recent one. Need to figure out how to call the right php version ---
**Author:** ![bizpromit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizpromit/32/6750_2.png) [@bizpromit](https://forum.mautic.org/u/bizpromit)\ **Post date:** [October 12, 2022, 8:24am UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/11 "2022-10-12T08:24:51Z")
Thank you @techbill you are awesome. Based on your suggestion I contacted Server Support to enquire about the PHP version on the cron job and voila! It is working now. Get and thank you guys, @techbill & @joeyk the issue is resolved and now I can focus on lead generation at peace. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [October 13, 2022, 8:25pm UTC](https://forum.mautic.org/t/installed-mautic-via-softaculous-app-installer-campaign-not-working/25634/12 "2022-10-13T20:25:06Z")
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