# Internal Server Error 500

**URL:** <https://forum.mautic.org/t/internal-server-error-500/5163>\
**Category:** Product Support\
**Created:** [September 2, 2016, 1:24pm UTC](https://forum.mautic.org/t/internal-server-error-500/5163 "2016-09-02T13:24:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rashidmautic](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@Rashidmautic](https://forum.mautic.org/u/Rashidmautic)\
**Post date:** [September 2, 2016, 1:24pm UTC](https://forum.mautic.org/t/internal-server-error-500/5163/1 "2016-09-02T13:24:03Z")

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I am getting the following error on installation  
  
  
  
i have extracted the files in cpanel in mautic folder  
  
  
  
[http://www.mydomain.in/mautic/](http://www.mydomain.in/mautic/)  
  
  
  
Internal Server Error  
  
  
  
The server encountered an internal error or misconfiguration and was unable to complete your request.  
  
  
  
Please contact the server administrator at webmaster@quicksearchleads.in to inform them of the time this error occurred, and the actions you performed just before this error.  
  
  
  
More information about this error may be available in the server error log.  
  
  
  
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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<div class="post-metadata">

**Author:** ![kymrow](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@kymrow](https://forum.mautic.org/u/kymrow)\
**Post date:** [September 5, 2016, 12:39am UTC](https://forum.mautic.org/t/internal-server-error-500/5163/2 "2016-09-05T00:39:00Z")

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Hi

We found the solution to this problem here - : [http://stackoverflow.com/a/27747351](http://stackoverflow.com/a/27747351)

Hope this helps

K

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<div class="post-metadata">

**Author:** ![Rashidmautic](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@Rashidmautic](https://forum.mautic.org/u/Rashidmautic)\
**Post date:** [September 2, 2016, 1:24pm UTC](https://forum.mautic.org/t/internal-server-error-500/5163/3 "2016-09-02T13:24:03Z")

</div>

I am getting the following error on installation

i have extracted the files in cpanel in mautic folder

[http://www.mydomain.in/mautic/](http://www.mydomain.in/mautic/)

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@quicksearchleads.in to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.