# Ip Lookup service - Geolocation problems with Geoip2

**URL:** <https://forum.mautic.org/t/ip-lookup-service-geolocation-problems-with-geoip2/12423>\
**Category:** Product Support\
**Created:** [January 24, 2020, 11:44am UTC](https://forum.mautic.org/t/ip-lookup-service-geolocation-problems-with-geoip2/12423 "2020-01-24T11:44:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![abracadabra.photogra](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abracadabra.photogra/32/505_2.png) [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\
**Post date:** [January 24, 2020, 11:44am UTC](https://forum.mautic.org/t/ip-lookup-service-geolocation-problems-with-geoip2/12423/1 "2020-01-24T11:44:38Z")

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**Your software**  
My Mautic version is:  
My PHP version is: 7.2.26

Hi,  
I’m facing several problems with ip geolocation.

The first one is that I don’t get a feedback if the IP lookup service authentication credentials are ok or not.  
I created an account with Maxmind geoip2 precision and inserted the credentials like “user:apikey” or “apikey” but I don’t know if they are accepted by the system.  
The funny thing is that if I don’t write any api key I still get geolocation information in the contacts screen!  
So I think that the connection is not working…so where Mautic is getting location data from?  
There’s any cache system that caches Ip datas?

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**Author:** ![rudy72](https://avatars.discourse-cdn.com/v4/letter/r/c67d28/32.png) [@rudy72](https://forum.mautic.org/u/rudy72)\
**Post date:** [May 21, 2023, 8:39am UTC](https://forum.mautic.org/t/ip-lookup-service-geolocation-problems-with-geoip2/12423/2 "2023-05-21T08:39:49Z")

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also facing similar issue? why is no one helping?