# IP lookup service not working 2 out of 3 times

**URL:** <https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [June 7, 2022, 10:06pm UTC](https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405 "2022-06-07T22:06:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lufi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lufi/32/7706_2.png) [@lufi](https://forum.mautic.org/u/lufi)\
**Post date:** [June 7, 2022, 10:06pm UTC](https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405/1 "2022-06-07T22:06:07Z")

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Hello,

I’ve 3 Mautic Installation, all running 4.3.1. The only difference is the Hosting Provider.

1. Mittwald
2. Ionos
3. all-inkl com

I am using the same Configuration on all three Instances. All are using Exreme-IP Lookup Service, but only Mittwald Hosting is working. I don’t know if it’s the Hosting, but it’s the only difference.

I am wondering how I can debug the Mautic IP lookup service, as all IPs Leads stay anonymous.  
Is there a way to manually trigger mautic to lookup all IPs per console oder with a cronjob?

It’s now more than 6 weeks of research, but I could not found any else with such problems, nor any documentation how to debug it etc. pp.

Any advice or help is very much appreciated.

Cheers,  
Lufi