# IP lookup service still enabled **URL:** \ **Category:** Product Support\ **Created:** [April 24, 2017, 8:15am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299 "2017-04-24T08:15:34Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sbailey](https://avatars.discourse-cdn.com/v4/letter/s/4491bb/32.png) [@sbailey](https://forum.mautic.org/u/sbailey)\ **Post date:** [April 24, 2017, 8:15am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/1 "2017-04-24T08:15:34Z")
Hi, I hope anyone can help me. We have a Mautic instance used on a production website. We had been using the “IP lookup service” and it worked fine, but now we need to turn it off. We have tried to turn it off from the settings (Configuration -\> Miscellaneous Settings-\> IP lookup service) and saved the configuration. But when a customer enters a form in the website and the data is sent to Mautic, the location by IP is still retrieved, it’s like the setting is cached or something. Are settings cached or is there some table with all pre-saved IP addresses that Mautic still uses now? Many Thanks and hopefully someone can assist. Stefan ---
**Author:** ![sbailey](https://avatars.discourse-cdn.com/v4/letter/s/4491bb/32.png) [@sbailey](https://forum.mautic.org/u/sbailey)\ **Post date:** [April 24, 2017, 8:15am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/2 "2017-04-24T08:15:34Z")
Hi, I hope anyone can help me. We have a Mautic instance used on a production website. We had been using the “IP lookup service” and it worked fine, but now we need to turn it off. We have tried to turn it off from the settings (Configuration -\> Miscellaneous Settings-\> IP lookup service) and saved the configuration. But when a customer enters a form in the website and the data is sent to Mautic, the location by IP is still retrieved, it’s like the setting is cached or something. Are settings cached or is there some table with all pre-saved IP addresses that Mautic still uses now? Many Thanks and hopefully someone can assist. Stefan ---
**Author:** ![sbailey](https://avatars.discourse-cdn.com/v4/letter/s/4491bb/32.png) [@sbailey](https://forum.mautic.org/u/sbailey)\ **Post date:** [April 24, 2017, 12:00pm UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/3 "2017-04-24T12:00:07Z")
Thanks, I will try this! ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [April 24, 2017, 12:42pm UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/4 "2017-04-24T12:42:51Z")
@sbailey @MxyzptlkFishStix have the solution 🙂 ---
**Author:** ![abracadabra.photogra](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abracadabra.photogra/32/505_2.png) [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Post date:** [January 24, 2020, 11:29am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/5 "2020-01-24T11:29:57Z")
Hi, the same is happening to me. Can you tell me how to clean the ip lookup service? ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [January 25, 2020, 10:45am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/6 "2020-01-25T10:45:56Z")
Its probably using the local cached IP location service. If you don’t want it, clear the cache and if there is a cronjob retrieving new GeoIP Data, you may want to disable it. ---
**Author:** ![abracadabra.photogra](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abracadabra.photogra/32/505_2.png) [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Post date:** [January 25, 2020, 5:12pm UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/7 "2020-01-25T17:12:15Z")
Deleted cache, but the problem persists… I selected NO Lookup services, deleted the cache…IP are getting geolocated again… [[Album] Imgur ![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6ecafdffe5e8aaefe6dd952b8b87fc78a77baa02.jpeg "Imgur") ](https://imgur.com/a/VcNjN2I) ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [January 26, 2020, 7:22pm UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/8 "2020-01-26T19:22:04Z")
Is that an old contact, which was geolocated before you disabled IP Geolocation? ---
**Author:** ![abracadabra.photogra](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abracadabra.photogra/32/505_2.png) [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Post date:** [January 31, 2020, 9:40am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299/9 "2020-01-31T09:40:56Z")
was an old contact, yes ( is me testing from home), then I deleted it and visited the website again