# IP lookup service

**URL:** <https://forum.mautic.org/t/ip-lookup-service/5050>\
**Category:** Product Support\
**Created:** [August 25, 2016, 2:27pm UTC](https://forum.mautic.org/t/ip-lookup-service/5050 "2016-08-25T14:27:13Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![meewosh88](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@meewosh88](https://forum.mautic.org/u/meewosh88)\
**Post date:** [August 25, 2016, 2:27pm UTC](https://forum.mautic.org/t/ip-lookup-service/5050/1 "2016-08-25T14:27:13Z")

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Hi,  
  
  
  
when I click “Fetch IP Lookup Data Store” all the time I have this wheel saying that mautic is working/downloading: [http://screencast.com/t/lqsbExqoQ](http://screencast.com/t/lqsbExqoQ)  
  
  
  
How to check that GeoLite2 is downloaded?  
  
  
  
I left my computer for 1h o more and still downloading. I think somthing is wrong but dont know what.  
  
  
  
Does anyone know what going on and can help me?  
  
  
  
Regards,  
  
Milosz

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**Author:** ![meewosh88](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@meewosh88](https://forum.mautic.org/u/meewosh88)\
**Post date:** [August 25, 2016, 2:27pm UTC](https://forum.mautic.org/t/ip-lookup-service/5050/2 "2016-08-25T14:27:13Z")

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Hi,

when I click “Fetch IP Lookup Data Store” all the time I have this wheel saying that mautic is working/downloading: [http://screencast.com/t/lqsbExqoQ](http://screencast.com/t/lqsbExqoQ)

How to check that GeoLite2 is downloaded?

I left my computer for 1h o more and still downloading. I think somthing is wrong but dont know what.

Does anyone know what going on and can help me?

Regards,  
Milosz

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**Author:** ![meewosh88](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@meewosh88](https://forum.mautic.org/u/meewosh88)\
**Post date:** [August 26, 2016, 5:57am UTC](https://forum.mautic.org/t/ip-lookup-service/5050/3 "2016-08-26T05:57:33Z")

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Directive Local Value Master Value  
allow\_url\_fopen On On

There is no file in “/app/cache/ip\_data/”.

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<div class="post-metadata">

**Author:** ![meewosh88](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@meewosh88](https://forum.mautic.org/u/meewosh88)\
**Post date:** [August 26, 2016, 9:55am UTC](https://forum.mautic.org/t/ip-lookup-service/5050/4 "2016-08-26T09:55:35Z")

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Yes

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<div class="post-metadata">

**Author:** ![meewosh88](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@meewosh88](https://forum.mautic.org/u/meewosh88)\
**Post date:** [August 30, 2016, 7:20am UTC](https://forum.mautic.org/t/ip-lookup-service/5050/5 "2016-08-30T07:20:41Z")

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waiting for answer

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<div class="post-metadata">

**Author:** ![meewosh88](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@meewosh88](https://forum.mautic.org/u/meewosh88)\
**Post date:** [August 31, 2016, 8:54am UTC](https://forum.mautic.org/t/ip-lookup-service/5050/6 "2016-08-31T08:54:20Z")

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Problem was memory limit on my hosting.

You have to change ‘memory\_limit’ in your cpanel to max.