# Is sending SMS via Twilio broken in 5.1.1? **URL:** \ **Category:** Product Support\ **Created:** [November 14, 2024, 12:35pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121 "2024-11-14T12:35:26Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [November 14, 2024, 12:35pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/1 "2024-11-14T12:35:26Z")
**Your software** My Mautic version is: 5.1.1 My PHP version is: 8.2 **Your problem** My problem is: SMS sending via Twilio Plugin seems broken? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/34f0974703e6f2b9718a1102e84d5203afa5a49a.png) [2024-11-14T12:29:13.360147+00:00] mautic.WARNING: mautic.sms.transport.twilio.not\_configured ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 14, 2024, 1:53pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/2 "2024-11-14T13:53:26Z")
Going to go ahead and ask the obvious here … have you installed, configured and enabled the Twilio plugin? Ensuring you are following the updated steps in the documentation: [https://docs.mautic.org/en/5.x/plugins/twilio.html](https://docs.mautic.org/en/5.x/plugins/twilio.html) ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [November 14, 2024, 2:16pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/3 "2024-11-14T14:16:27Z")
Hi @silavapi yep… this client is using SMS regulary, but not often. It was not an issue in Mautic 4.4.12, but now in the Mautic 5 version. ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [November 15, 2024, 5:36pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/4 "2024-11-15T17:36:14Z")
SMS plugin is OK, there is another bug for which I already posted a solution on GH. But your issue comes from the fact that yo do not appear to have transport selected in the glboal configuration. ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [November 18, 2024, 11:03pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/5 "2024-11-18T23:03:26Z")
Hi @mzagmajster … do you refer to this setting? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c98487f5b38dbc6878e304df4f0de6e1b0578160.png) Looks correct to me. What could potentially interfere with it? ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [November 19, 2024, 6:47am UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/6 "2024-11-19T06:47:04Z")
Yes, Can you make sure your twilio creds are correct. In mautic 4 you used sending number to communicate with twilio in mautic 5 you use messaging service sid. I am using twilio with mautic 5 just fine, so I almost certain that the issue comes from configuration. Anyway, if all else fails I am happy to land a hand in scope of my services. I am sure we can solve this in no time. ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [November 22, 2024, 5:40pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/7 "2024-11-22T17:40:28Z")
Thanks a lot! That was the case. We didn’t use a Messaging Service ID before. In case anyone looks for where to place it - its the second tab for the Twilio plugin configuration. ![Bildschirmfoto 2024-11-22 um 18.32.00](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/97c9f84b16240fbd163fbb702315ad503c0a9d52.png) In Twilio the right place is here: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bac5c5b3cb23ee53f712fab80e1c2ac7e0b38aaa.png) Good luck ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [November 22, 2024, 6:09pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/8 "2024-11-22T18:09:25Z")
Yes, I updated the documentation some time ago which explains all of this step by step: [https://docs.mautic.org/en/5.x/plugins/twilio.html](https://docs.mautic.org/en/5.x/plugins/twilio.html) ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [November 22, 2024, 6:33pm UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/9 "2024-11-22T18:33:11Z")
Sorry I missed that detail - as we had Twilio working before. I thought this was about initial setup. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [November 24, 2024, 6:34am UTC](https://forum.mautic.org/t/is-sending-sms-via-twilio-broken-in-5-1-1/34121/10 "2024-11-24T06:34:03Z")
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