# Is there anyone who can help me checking fresh installation? **URL:** \ **Category:** Product Support\ **Created:** [March 26, 2024, 10:13am UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448 "2024-03-26T10:13:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 26, 2024, 10:13am UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/1 "2024-03-26T10:13:34Z")
**Your software** My Mautic version is: 5.0.3 My PHP version is: 8.0.30 My Database type and version is: pdo\_mysql 5.7.23-23 **Your problem** My problem is: Almost evryhthing! Creating contact lists done. Creating segments done. Assigning contact to segments done. Emails created. Campagins created. Test email successful > > > But here the problem begins: 1. Campagins always shows NO CONTACT 2. Campaign is published with NO CONTACT 3. Instead of launchhing a campaign (due to NO CONTACT) I try sending email and it says “EMAIL SENT”, but in fact it doesn’t go anywhere. I have never come across with such a difficulty so far. I spent alot of time to understand why, but im totally in the middle of nowhere! Is there any good heart to have a short look at my installation settings if anything is wrong? These errors are showing in the log: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/75ac46ef923e6694c43fe2aa5e492262b1240459.png) Steps I have tried to fix the problem: ---
**Author:** ![loki](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@loki](https://forum.mautic.org/u/loki)\ **Post date:** [March 27, 2024, 10:41pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/2 "2024-03-27T22:41:54Z")
Have you set up the required cron jobs? ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 28, 2024, 6:47am UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/3 "2024-03-28T06:47:35Z")
Yes, I did it in the campaign but at a very basic level: “send email”. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 28, 2024, 1:00pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/4 "2024-03-28T13:00:31Z")
Hello, Are you sure you set up cronjobs? If so, can you copy them here? Joey ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 28, 2024, 1:40pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/5 "2024-03-28T13:40:53Z")
Hello, “cronjobs” mean the tasks assigned at the campaign process, am I rgiht? As mentioned previously I assigned a basic level (one-step) task to the campaign as “send email”, and thats all. Is this wrong? So I did the following: 1. Imported contacts 2. Created segments 3. Assigned relevant contacts to relevant segments 4. Created email 5. Sent test mail - worked fine 6. Created campaign 7. Setup the cronjob for the campaign What is missing here and why my campaigns always show NO CONTACT although it says campaign started? I already gave up with the campaign but instead I tried Emailing without campaign, and it says “emails sent” to relevant contacs but its wrong, nobody didn’t receive any email. Very much confused indeed! ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 28, 2024, 1:45pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/6 "2024-03-28T13:45:07Z")
Just in order to make sure if there was something wrong during the initial setup of the software, I created another subdomain and reinstalled a fresh Mautic, surely correct this time. However its still the same again. And by the way there is nothing wrong with smtp, dkim, dmarc, etc. settings of my email account. ---
**Author:** ![peterzipper](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/peterzipper/32/11379_2.png) [@peterzipper](https://forum.mautic.org/u/peterzipper)\ **Post date:** [March 28, 2024, 6:30pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/7 "2024-03-28T18:30:16Z")
@allingus I feel like not a lot of people have made the switch to 5.0.3 yet - I’d recommend to use 4.4.7 for production use still, as it is more reliable. Here a screenshot of my cron jobs I am using in 5.0.3. E-Mails are working this way. ![Bildschirmfoto 2024-03-28 um 19.26.39](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/88c381aeff55dd2851bd8b50d1d0836a1f1d3229.png) It took a while until it worked though. ---
**Author:** ![peterzipper](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/peterzipper/32/11379_2.png) [@peterzipper](https://forum.mautic.org/u/peterzipper)\ **Post date:** [March 28, 2024, 6:43pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/8 "2024-03-28T18:43:43Z")
sorry - most recent is 4.4.11 😉 ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 30, 2024, 9:01pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/9 "2024-03-30T21:01:16Z")
Thanks Peter. Where can I download 4.4.11? ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 31, 2024, 4:07pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/10 "2024-03-31T16:07:27Z")
Is there a logical explanation why it says SENT while it did not? What is the problem here? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/dd72a489077e0e6d2f65fa6e372ab43e7eac6eb3.png) ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 31, 2024, 4:09pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/11 "2024-03-31T16:09:26Z")
I know it didn’t send because I was among the recepients and I didn’t receive it. Can someone please tell me why Mautic is not telling the truth? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 31, 2024, 5:03pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/12 "2024-03-31T17:03:21Z")
Hello, Mautic did send it, but maybe your smtp didn’t dispatch it. Here is how email sending works: [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/44af713b74f2b3072d1812a03cfd5a2d33b32c8f.jpeg "This Is How Email Sending Works In Mautic") ](https://www.youtube.com/watch?v=fJcen6XDuEc) ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [March 31, 2024, 9:19pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/13 "2024-03-31T21:19:37Z")
Helllo Joey, thanks. I forwarded the question to technical support department of Hostgator underlining if there is any communication problem that needs to be fixed between the SMTP and MAUTIC. They say everything seems to work normal but the issue is now escalated to admin level and they will come back to me soon. ---
**Author:** ![peterzipper](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/peterzipper/32/11379_2.png) [@peterzipper](https://forum.mautic.org/u/peterzipper)\ **Post date:** [April 1, 2024, 7:26am UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/14 "2024-04-01T07:26:12Z")
> **[Release Mautic Community 4.4.11 · mautic/mautic](https://github.com/mautic/mautic/releases/tag/4.4.11)** > > What's Changed > ✨ Features and enhancements > > DPMMA-2537 RFC 8058 one-click unsubscribe \[backport\] by @patrykgruszka in #13117 (read more in our blog post about the upcoming changes to Gmail and Yaho... here 😉 ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [April 1, 2024, 4:41pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/15 "2024-04-01T16:41:39Z")
Did you setup to queue mails? ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [April 1, 2024, 6:34pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/16 "2024-04-01T18:34:01Z")
No, but I shared this smtp dispatch problem with Hostgator and they whitelisted my account. Upon this confirmation I gave another try and this time (for the first time) Mautic started sending emails but immediately started a queue. Now its been some 3 hours but I don’t know what to do with this queue and I didn’t do any setup with it. ☹ ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/756e3ebc5e9646524a511c88545f8ee2043c1699.png) ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [April 1, 2024, 6:35pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/17 "2024-04-01T18:35:24Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3c912881e29e05d1aeb03f768acf858ce1c2f253.png) ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [April 1, 2024, 8:46pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/18 "2024-04-01T20:46:30Z")
Could you please tell me what to know or what to do in queue settings? I just copied basics of the Email Settings but Im not sure if I did the right thing… ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [April 2, 2024, 7:23am UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/19 "2024-04-02T07:23:50Z")
20 hours passed still in the queue… ☹ ---
**Author:** ![allingus](https://avatars.discourse-cdn.com/v4/letter/a/b3f665/32.png) [@allingus](https://forum.mautic.org/u/allingus)\ **Post date:** [April 2, 2024, 2:57pm UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448/20 "2024-04-02T14:57:46Z")
What PHP version should I use with this 4.4.11? [Next page](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448.md?page=2)