# Issue on importing contacts though ssh
**URL:** https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962
**Category:** Product Support
**Created:** [May 3, 2024, 8:36pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962 "2024-05-03T20:36:49Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@killmasta93](https://forum.mautic.org/u/killmasta93)
#### Post date: [May 3, 2024, 8:36pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/1 "2024-05-03T20:36:49Z")
**Your software**
My Mautic version is: 4.4.9
My PHP version is: 7.4.33
My Database type and version is: mysql8.0
**Your problem**
My problem is:
hi , trying to upload the csv contacts on the backround but i keep getting this issue
These errors are showing in the log:
Import failed. Reason: There was a database error: %message%. The import has been set to stopped status and will be imported later.
Steps I have tried to fix the problem:
i checked the file if it has any odd letters and checked that is ok
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 5, 2024, 4:15pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/2 "2024-05-05T16:15:05Z")
Could you plz write here the command you used for import?
---
### Author:  [@killmasta93](https://forum.mautic.org/u/killmasta93)
#### Post date: [May 5, 2024, 5:29pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/3 "2024-05-05T17:29:58Z")
thanks for the reply,
it seems that it start uploading then gets this error, it shows in spanish
```auto
root@394c80e1825b:/var/www/html# /var/www/html/bin/console mautic:import
La importación %icon 50001 filas está empezando.
28/50001 [>---------------------------] 0%Import failed. Reason: Hubo un error de base de datos:% message%. La importación se estableció en estado detenida y se importará más tarde.
```
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 5, 2024, 7:13pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/4 "2024-05-05T19:13:09Z")
> [@killmasta93](#):
>
> `%Import failed. Reason: Hubo un error de base de datos:% message%. La importación se estableció en estado detenida y se importará más tarde.`
Your import file format is wrong.
Check for the right delimiter
---
### Author:  [@killmasta93](https://forum.mautic.org/u/killmasta93)
#### Post date: [May 6, 2024, 12:31am UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/5 "2024-05-06T00:31:15Z")
thanks for the reply, not sure what you mean import file format is wrong?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 6, 2024, 12:13pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/6 "2024-05-06T12:13:41Z")
For example the pairing of the fields are not properly done.
---
### Author:  [@killmasta93](https://forum.mautic.org/u/killmasta93)
#### Post date: [May 6, 2024, 1:57pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/7 "2024-05-06T13:57:59Z")
thanks it seems i only let email and name and got it working but now im getting
```auto
22696/50001 [============>---------------] 45%
Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 81920 bytes) in /var/www/html/vendor/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php on line 1680
In UnitOfWork.php line 1680:
Error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 81920 bytes)
```
i was looking for memory\_limit in the php config file, but not sure exactly where it is?
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [May 6, 2024, 3:12pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/8 "2024-05-06T15:12:31Z")
Try to do smaller batches!
Here are the docs:
[https://docs.mautic.org/en/5.x/contacts/import\_contacts.html](https://docs.mautic.org/en/5.x/contacts/import_contacts.html)
---
### Author:  [@system](https://forum.mautic.org/u/system)
#### Post date: [May 8, 2024, 3:12am UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962/9 "2024-05-08T03:12:49Z")
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