# Issue with Amazon Ses

**URL:** <https://forum.mautic.org/t/issue-with-amazon-ses/2442>\
**Category:** Product Support\
**Created:** [October 1, 2015, 8:44am UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442 "2015-10-01T08:44:01Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![Andrew\_Yang](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Andrew\_Yang](https://forum.mautic.org/u/Andrew_Yang)\
**Post date:** [October 1, 2015, 8:44am UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/1 "2015-10-01T08:44:01Z")

</div>

I’ve set up Mautic and an initial campaign. The first test I tried was sending emails via Gmail and everything worked fine.  
  
  
  
I’m now signed up for Amazon SES and added the credential accordingly. The ‘Test Connection’ is successful however, when I click on ‘Send test Email’ I get the following error:  
  
  
  
Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport  
  
\<\< 220 [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1207641145 jpMgFpqIQsHPaxFlp7WI

> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> >   
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> >   
> > STARTTLS  
> >   
> > \<\< 220 Ready to start TLS  
> >   
> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> >   
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> >   
> > AUTH LOGIN  
> >   
> > …[credentials snipped]…  
> >   
> > \<\< 235 Authentication successful. ++ MauticEmailBundleSwiftmailerTransportAmazonTransport started  
> >   
> > MAIL FROM:  
> >   
> > \<\< 250 Ok  
> >   
> > RCPT TO:  
> >   
> > \<\< 250 Ok  
> >   
> > DATA  
> >   
> > \<\< 354 End data with .  
> >   
> > .  
> >   
> > \<\< 554 Message rejected: Email address is not verified. !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. " 11:47:29 AM  
> >   
> > ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport  
> >   
> > \<\< 220 [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1207641145 jpMgFpqIQsHPaxFlp7WI  
> >   
> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> >   
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> >   
> > STARTTLS  
> >   
> > \<\< 220 Ready to start TLS  
> >   
> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> >   
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> >   
> > AUTH LOGIN  
> >   
> > …[credentials snipped]…  
> >   
> > \<\< 235 Authentication successful. ++ MauticEmailBundleSwiftmailerTransportAmazonTransport started  
> >   
> > MAIL FROM:  
> >   
> > \<\< 250 Ok  
> >   
> > RCPT TO:  
> >   
> > \<\< 250 Ok  
> >   
> > DATA  
> >   
> > \<\< 354 End data with .  
> >   
> > .  
> >   
> > \<\< 554 Message rejected: Email address is not verified. !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. "  
> >   
> >   
> >   
> > The email address has been verified in Amazon SES and I’ve tested it on another program successfully.  
> >   
> >   
> >   
> > Am I missing something in Mautic? Any help would be appreciated thanks.  
> >   
> >   
> >   
> > Regards  
> >   
> >   
> >   
> > Andrew

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<div class="post-metadata">

**Author:** ![Andrew\_Yang](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Andrew\_Yang](https://forum.mautic.org/u/Andrew_Yang)\
**Post date:** [October 1, 2015, 8:44am UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/2 "2015-10-01T08:44:01Z")

</div>

I’ve set up Mautic and an initial campaign. The first test I tried was sending emails via Gmail and everything worked fine.

I’m now signed up for Amazon SES and added the credential accordingly. The ‘Test Connection’ is successful however, when I click on ‘Send test Email’ I get the following error:

Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport  
\<\< 220 [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1207641145 jpMgFpqIQsHPaxFlp7WI

> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> > STARTTLS  
> > \<\< 220 Ready to start TLS  
> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> > AUTH LOGIN  
> > …[credentials snipped]…  
> > \<\< 235 Authentication successful. ++ MauticEmailBundleSwiftmailerTransportAmazonTransport started  
> > MAIL FROM:  
> > \<\< 250 Ok  
> > RCPT TO:  
> > \<\< 250 Ok  
> > DATA  
> > \<\< 354 End data with .  
> > .  
> > \<\< 554 Message rejected: Email address is not verified. !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. " 11:47:29 AM  
> > ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport  
> > \<\< 220 [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1207641145 jpMgFpqIQsHPaxFlp7WI  
> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> > STARTTLS  
> > \<\< 220 Ready to start TLS  
> > EHLO [my-mautic-install.com](http://my-mautic-install.com)  
> > \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok  
> > AUTH LOGIN  
> > …[credentials snipped]…  
> > \<\< 235 Authentication successful. ++ MauticEmailBundleSwiftmailerTransportAmazonTransport started  
> > MAIL FROM:  
> > \<\< 250 Ok  
> > RCPT TO:  
> > \<\< 250 Ok  
> > DATA  
> > \<\< 354 End data with .  
> > .  
> > \<\< 554 Message rejected: Email address is not verified. !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. "

The email address has been verified in Amazon SES and I’ve tested it on another program successfully.

Am I missing something in Mautic? Any help would be appreciated thanks.

Regards

Andrew

---

<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [October 1, 2015, 12:35pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/3 "2015-10-01T12:35:03Z")

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My guess is that the error message is not problem in Mautic, but the service you are connecting to. Double-check the configuration if there is no typo or for example a space before or after in some config field. Port numbers causes problems often.

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<div class="post-metadata">

**Author:** ![Andrew\_Yang](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@Andrew\_Yang](https://forum.mautic.org/u/Andrew_Yang)\
**Post date:** [October 1, 2015, 11:53pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/4 "2015-10-01T23:53:59Z")

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Ok so everything seems to be working correctly now.

I initially was using the ‘Amazon SES’ option under ‘Service to send mail through’, this continued to give me the above error and I tripled check all the details as suggested, with no luck.

I decided to switch to the ‘Other SMTP Server’ option instead and added the Amazon SES SMTP details in manually. This worked however I found that only port 587 could be used, although Amazon says it can use 25, 465 or 587.

Hope this helps anyone else facing the same issue.

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<div class="post-metadata">

**Author:** ![Camenisch](https://avatars.discourse-cdn.com/v4/letter/c/ed655f/32.png) [@Camenisch](https://forum.mautic.org/u/Camenisch)\
**Post date:** [October 2, 2015, 5:26am UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/5 "2015-10-02T05:26:57Z")

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Hi

I had the same Problem. My solution was to add the SES-SMTP Server manually within Mautic. Mautic tries to send over Amazon’s US Server and you can not change it. Amazon’s verfications are linked to a specific location (ex. [email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com) for Ireland) and therefore Mautics SES Settings will not work for European or Asian Customers.

Hope that helps. Cheers, Christoph

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**Author:** ![gbela](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gbela/32/48_2.png) [@gbela](https://forum.mautic.org/u/gbela)\
**Post date:** [January 13, 2016, 3:18pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/6 "2016-01-13T15:18:55Z")

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Thanks guys!  
My comment is. I could find this Forum post by Google. The “Search conversations” box did not find.

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<div class="post-metadata">

**Author:** ![mbednarczyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mbednarczyk/32/6_2.png) [@mbednarczyk](https://forum.mautic.org/u/mbednarczyk)\
**Post date:** [June 16, 2016, 1:20pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/7 "2016-06-16T13:20:43Z")

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For info you might also need to request to be moved out of Sandbox if you’ve got a new SES account: [http://docs.aws.amazon.com/ses/latest/DeveloperGuide/request-production-access.html](http://docs.aws.amazon.com/ses/latest/DeveloperGuide/request-production-access.html).

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<div class="post-metadata">

**Author:** ![amagdy](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@amagdy](https://forum.mautic.org/u/amagdy)\
**Post date:** [September 30, 2016, 12:33pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/8 "2016-09-30T12:33:10Z")

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I was experiencing the same issue and this was resolved by disabling SMTP Restrictions in my server environment as per the attached image. ![](https://cloud.githubusercontent.com/assets/22257012/18983251/f311e2c2-86eb-11e6-808b-f8c1a6d44080.JPG)

I was able to use “Amazon SES” as my option in “Service to send Email through”.

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<div class="post-metadata">

**Author:** ![miniclip](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@miniclip](https://forum.mautic.org/u/miniclip)\
**Post date:** [November 5, 2016, 9:45am UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/9 "2016-11-05T09:45:09Z")

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how to solve Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified.

i can not verify every single subscriber by amazon ses  
please help me

Failed to send to [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com): Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) " Log data: ++ Starting Swift\_Transport\_EsmtpTransport \<\< 220 [http://email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1737464811 m43tq3hbH78vqMNqaQwe \>\> EHLO monsterz.in \<\< [http://250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok \>\> STARTTLS \<\< 220 Ready to start TLS \>\> EHLO monsterz.in \<\< [http://250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok \>\> AUTH LOGIN \<\< 334 VXNlcm5hbWU6 \>\> QUtJQUpJRkZGQ0o1RkxJMlc3VFE= \<\< 334 UGFzc3dvcmQ6 \>\> QXN4ZGczcm9UYjJKNXVLdW96WTRhQXJ2ZjdwZ1h5YjQ2Y2REN3A0cm5teTg= \<\< 235 Authentication successful. ++ Swift\_Transport\_EsmtpTransport started \>\> MAIL FROM: \<\< 250 Ok \>\> RCPT TO: \<\< 250 Ok \>\> DATA \<\< 354 End data with . \>\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) " (code: 554)

Devbrat Sharma  
please check the error

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<div class="post-metadata">

**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [November 7, 2016, 6:26pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/10 "2016-11-07T18:26:46Z")

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@ easy fix that email [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) have not been verified in you Amazon SES

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<div class="post-metadata">

**Author:** ![miniclip](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@miniclip](https://forum.mautic.org/u/miniclip)\
**Post date:** [December 5, 2016, 4:50pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/11 "2016-12-05T16:50:08Z")

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> [@17072:@ninjoan](#):
>
> @ easy fix that email [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) have not been verified in you Amazon SES

why i go to verify my subscriber email i cannot verify there email i am verified sender email id

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<div class="post-metadata">

**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [December 5, 2016, 5:57pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/12 "2016-12-05T17:57:13Z")

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because you Amazon SES is in SANDBOX MODE

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/issue-with-amazon-ses/2442/13 "2020-02-02T22:57:58Z")

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