# Issue with email read\_count in Mautic 5?

**URL:** <https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233>\
**Category:** Product Support\
**Created:** [May 31, 2024, 2:35pm UTC](https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233 "2024-05-31T14:35:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xabi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xabi/32/12787_2.png) [@xabi](https://forum.mautic.org/u/xabi)\
**Post date:** [May 31, 2024, 2:35pm UTC](https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233/1 "2024-05-31T14:35:13Z")

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**Your software**  
My Mautic version is: 5  
My PHP version is: PHP Version 8.0.30  
My Database type and version is: 8.0.30 - MySQL Community Server - GPL

**Your problem**  
My problem is:

In email list (Chanles-\>Emails) don’t see read count and percent stats, allways is 0. I was debbugin in code and I think this data is taking from email entity read\_count column. Is this correct?  
And if this is correct when was supoposed that should be updated. Because, never update this. I open an email and the image tag was correct and in contact details the open action is correct.

![Captura de pantalla 2024-05-31 162209](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/2da938807b36bc217ebfe484157588c9989bd0f6.png)

These errors are showing in the log:  
Nothing in the log.

Steps I have tried to fix the problem:  
Create one segment email.  
Add some segment with contacts.  
Send email to contacts.  
Open email.

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**Author:** ![peter\_k](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/peter_k/32/511_2.png) [@peter\_k](https://forum.mautic.org/u/peter_k)\
**Post date:** [June 1, 2024, 2:19pm UTC](https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233/2 "2024-06-01T14:19:40Z")

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Some suggestions:

1. Check that the tracking pixel is included in your emails
2. Check that your email program or browser loads the tracking pixels. Many prevent this nowadays. I use brave, for example. It automatically blocks the tracking pixel, which would lead to the same problem as you have.
3. Make sure you’re not logged in in your mautic dashboard. Often times this prevents certain things from happening (for good reasons, but it can be confusing).
4. Check that you don’t have any other privacy related running. PiHole might block the pixel. I could think of antivirus programmes as well if they want to increase your privacy.
5. Make sure you’re sending a real email. I.e., not use _send test email_.

I’m pretty sure one of these points causes the issue.

Side note: Don’t focus on open rates. The metric is flawed. If this is news to you, read this:

> **[How Email Open Rates are Tracked: Understanding The Behind-the-Scenes Mechanics](https://audienture.com/how-email-open-rates-are-tracked/#why-is-there-controversy-around-pixel-tracking)**
>
> Ever wondered how your emails magically “report back” on who has opened them? If you don't know how this happens you could be misinterpreting your email campaign success! Understand the true mechanics of tracking email open rates before your strategy...

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**Author:** ![xabi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xabi/32/12787_2.png) [@xabi](https://forum.mautic.org/u/xabi)\
**Post date:** [June 3, 2024, 2:54pm UTC](https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233/3 "2024-06-03T14:54:24Z")

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Hi @peter_k , thanks for reply.

I checked that tracking pixel was included in emails, and any application like pihole or any email client are preventing nothing.

I think the problem is in source code. See this [issue](https://github.com/mautic/mautic/issues/13806) to have more detailed explain of the problem we see.