# Issue with special characters in email passwords **URL:** \ **Category:** Product Support\ **Created:** [May 17, 2016, 11:41pm UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803 "2016-05-17T23:41:26Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![teamtmedia](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Post date:** [May 17, 2016, 11:41pm UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/1 "2016-05-17T23:41:26Z")
I have just been setting up a new instance of Mautic for a client. I have set up a new email account for Mautic (noreply@) and the password contains special characters. It doesn’t seem to create an issue in the sendmail function but the inbox monitoring has barfed out the following Code: [18-May-2016 00:33:59 UTC] PHP Notice: Undefined variable: 'capital letter hidden for security' in hiddenforconfidentiality/app/config/local.php on line 122 [18-May-2016 00:33:59 UTC] PHP Notice: Undefined variable: 'lowercase letter hidden for security' in hiddenforconfidentiality/app/config/local.php on line 122 Please note that the above error\_log has been edited for security reasons. The site stopped responding to clicks only allowing me to enter specific urls to navigate around the site. These 2 characters are directly after a '$' sign in each instance. Once I removed the password stored on line 122 my site was fully accessible again. ---
**Author:** ![teamtmedia](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Post date:** [May 17, 2016, 11:41pm UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/2 "2016-05-17T23:41:26Z")
I have just been setting up a new instance of Mautic for a client. I have set up a new email account for Mautic (noreply@) and the password contains special characters. It doesn’t seem to create an issue in the sendmail function but the inbox monitoring has barfed out the following `[18-May-2016 00:33:59 UTC] PHP Notice: Undefined variable: 'capital letter hidden for security' in hiddenforconfidentiality/app/config/local.php on line 122 [18-May-2016 00:33:59 UTC] PHP Notice: Undefined variable: 'lowercase letter hidden for security' in hiddenforconfidentiality/app/config/local.php on line 122` Please note that the above error\_log has been edited for security reasons. The site stopped responding to clicks only allowing me to enter specific urls to navigate around the site. These 2 characters are directly after a ‘$’ sign in each instance. Once I removed the password stored on line 122 my site was fully accessible again. ---
**Author:** ![teamtmedia](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Post date:** [May 18, 2016, 4:08am UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/3 "2016-05-18T04:08:10Z")
Thanks for that. I’m not sure that’s a long-term, user-friendly, solution to e-mail password management. ---
**Author:** ![teamtmedia](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Post date:** [May 18, 2016, 1:06pm UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/4 "2016-05-18T13:06:58Z")
Ha! Sorry. Didn’t read below the line in your post. New around here and I probably discounted it as a signature. Shall check tomorrow and let you know. Thanks ---
**Author:** ![teamtmedia](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Post date:** [May 18, 2016, 11:44pm UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/5 "2016-05-18T23:44:00Z")
Hello again. This installation isn’t on my server but the client’s own. I believe it is “bluehost”. The version number I have is 5.6.17 ---
**Author:** ![teamtmedia](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Post date:** [May 19, 2016, 1:19am UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/6 "2016-05-19T01:19:11Z")
app/config/local ```auto "password" => "", ``` Thanks. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [May 19, 2016, 7:17am UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803/7 "2016-05-19T07:17:50Z")
for the record, this GH issue is related: [https://github.com/mautic/mautic/issues/1301](https://github.com/mautic/mautic/issues/1301)