# Issue with the mailing preference setting

**URL:** <https://forum.mautic.org/t/issue-with-the-mailing-preference-setting/24414>\
**Category:** General Discussion\
**Created:** [June 9, 2022, 11:00am UTC](https://forum.mautic.org/t/issue-with-the-mailing-preference-setting/24414 "2022-06-09T11:00:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![amars](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amars/32/580_2.png) [@amars](https://forum.mautic.org/u/amars)\
**Post date:** [June 9, 2022, 11:00am UTC](https://forum.mautic.org/t/issue-with-the-mailing-preference-setting/24414/1 "2022-06-09T11:00:04Z")

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Hi,  
I am using mautic 4.0. Having an issue with the mailing preference setting. So, if any user preference settings okay is say Category A only and I send an email choosing category B, I still find that particular user receiving the email. So this is creating a lot of confusion. Is this a known issue or have I got it wrong?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 9, 2022, 1:37pm UTC](https://forum.mautic.org/t/issue-with-the-mailing-preference-setting/24414/2 "2022-06-09T13:37:27Z")

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I don’t think that works like that. But you can make a segment based on category:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8f84985e62b1767f8b83cdb5ff4b6f3fb2ace051.png)

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<div class="post-metadata">

**Author:** ![amars](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amars/32/580_2.png) [@amars](https://forum.mautic.org/u/amars)\
**Post date:** [June 10, 2022, 6:55am UTC](https://forum.mautic.org/t/issue-with-the-mailing-preference-setting/24414/3 "2022-06-10T06:55:48Z")

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Thanks…  
So, the selection of category while sending an email has got no relation with users preference or non-preference to that category. Is this correct?  
The recipients are only considered from the segment selected?

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 10, 2022, 11:35am UTC](https://forum.mautic.org/t/issue-with-the-mailing-preference-setting/24414/4 "2022-06-10T11:35:41Z")

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Hi,  
Recipients of a segment email will be the contacts who are in the segment you choose to send to.  
If an email would be multiple times in a send (multiple segment membership would qualify this person), then still would get the emails just 1x.