# Issue with tracking links in emails **URL:** \ **Category:** Product Support\ **Created:** [December 6, 2019, 12:20pm UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937 "2019-12-06T12:20:30Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Omer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omer/32/661_2.png) [@Omer](https://forum.mautic.org/u/Omer)\ **Post date:** [December 6, 2019, 12:20pm UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/1 "2019-12-06T12:20:30Z")
**my software** My Mautic version is: 2.15.3 My PHP version is: 7.2.24 **my problem** At some point, Mautic stopped tracking links in emails. Afaik links are supposed to be rewritten when the email is sent in order to be able to track clicks on those emails. So the links remain as they are, and clicks are not being tracked. Steps I have tried to fix the problem: I have tried to update everything and clear the cache. ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [December 9, 2019, 9:35am UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/2 "2019-12-09T09:35:44Z")
Hey Omer What ESP are you using for deliverability ? ---
**Author:** ![Omer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omer/32/661_2.png) [@Omer](https://forum.mautic.org/u/Omer)\ **Post date:** [December 9, 2019, 3:32pm UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/3 "2019-12-09T15:32:16Z")
we’re using amazon simple email service, and emails are being sent successfully. ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [December 9, 2019, 4:27pm UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/4 "2019-12-09T16:27:08Z")
I have not used amazon, but had similar issues with SendGrid, had to reconfigure it in SendGrid settings. Sorry can’t help with this ---
**Author:** ![Omer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omer/32/661_2.png) [@Omer](https://forum.mautic.org/u/Omer)\ **Post date:** [December 9, 2019, 4:33pm UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/5 "2019-12-09T16:33:01Z")
How can this possibly be an issue of ESP ? Links should be re-written in mautic before sending, it shouldn’t matter which smtp eventually shoots out the email ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [December 9, 2019, 9:16pm UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/6 "2019-12-09T21:16:16Z")
[https://docs.aws.amazon.com/ses/latest/DeveloperGuide/configure-custom-open-click-domains.html](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/configure-custom-open-click-domains.html) `To capture link click events, Amazon SES replaces the links in your emails with links to a server operated by Amazon SES.` ---
**Author:** ![Omer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omer/32/661_2.png) [@Omer](https://forum.mautic.org/u/Omer)\ **Post date:** [December 10, 2019, 6:50am UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/7 "2019-12-10T06:50:29Z")
> [@MxyzptlkFishStix](#): > > Amazon SES replaces the links in your emails with links to a server operated by Amazon SES I don’e see how this is relevant too. The link you sent is a guide on how to set link tracking in SES, while i want MAUTIC to do it, as it should. ---
**Author:** ![Omer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omer/32/661_2.png) [@Omer](https://forum.mautic.org/u/Omer)\ **Post date:** [December 11, 2019, 9:34am UTC](https://forum.mautic.org/t/issue-with-tracking-links-in-emails/11937/8 "2019-12-11T09:34:25Z")
Update: we got links to get re-written again (misconfiguration, it was toggled off), but the links are still not being tracked when clicked. Possibly related to [Click tracking not working](https://forum.mautic.org/t/click-tracking-not-working/11770) And [https://github.com/mautic/mautic/issues/7756](https://github.com/mautic/mautic/issues/7756)