# Issues sending email in a new installation

**URL:** <https://forum.mautic.org/t/issues-sending-email-in-a-new-installation/13088>\
**Category:** Product Support\
**Created:** [February 26, 2020, 12:09pm UTC](https://forum.mautic.org/t/issues-sending-email-in-a-new-installation/13088 "2020-02-26T12:09:01Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![MackAl1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mackal1/32/580_2.png) [@MackAl1](https://forum.mautic.org/u/MackAl1)\
**Post date:** [February 26, 2020, 12:09pm UTC](https://forum.mautic.org/t/issues-sending-email-in-a-new-installation/13088/1 "2020-02-26T12:09:01Z")

</div>

**Your software**  
My Mautic version is: v2.16.0  
My PHP version is: Version 7.0.33

**Your problem**  
My problem is:

I have been installing Mautic through Softaculous for years and, this has always been going well.  
But now I have been installing (in a standard way) the latest version and have been setting up the connection with Amazon SES. All goes well with sending test mails in the configuration tabs (email)

But when I want to send a segment mail, it just stalls and generates an error message

These errors are showing in the log:  
[2020-02-26 11:37:11] mautic.WARNING: PHP Warning - require(/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php): failed to open stream: No such file or directory - in file /home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 {“className”:“Mautic\LeadBundle\Entity\Lead”,“classMetadata”:"[object] (Doctrine\ORM\Mapping\ClassMetadata: Doctrine\ORM\Mapping\ClassMetadataInfo@000000001ef99ec900000000365e9c69)",“proxyClassName”:“Proxies\ **CG** \Mautic\LeadBundle\Entity\Lead”,“fileName”:"/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php"}   
[2020-02-26 11:37:11] mautic.WARNING: PHP Warning - require(/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php): failed to open stream: No such file or directory - in file /home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 {“className”:“Mautic\LeadBundle\Entity\Lead”,“classMetadata”:"[object] (Doctrine\ORM\Mapping\ClassMetadata: Doctrine\ORM\Mapping\ClassMetadataInfo@000000001ef99ec900000000365e9c69)",“proxyClassName”:“Proxies\ **CG** \Mautic\LeadBundle\Entity\Lead”,“fileName”:"/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php"}   
[2020-02-26 11:37:11] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php’ (include\_path=’.:/opt/alt/php70/usr/share/pear’) - in file /home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209    
[2020-02-26 11:37:11] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Notice: require(): Failed opening required ‘/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php’ (include\_path=’.:/opt/alt/php70/usr/share/pear’) - in file /home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209    
[2020-02-26 11:37:11] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: “Compile Error: require(): Failed opening required ‘/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php’ (include\_path=’.:/opt/alt/php70/usr/share/pear’)” at /home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php line 209 {“exception”:"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required ‘/home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticLeadBundleEntityLead.php’ (include\_path=’.:/opt/alt/php70/usr/share/pear’) at /home/custoos67/domains/contact.eenlandeensamenleving.nl/public\_html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php:209)"}

Steps I have tried to fix the problem:  
Set up a fresh install (multiple times)  
Checked the Cron Jobs  
Checked Amazon connection  
Checked the accessibilities of the used folders on the server.