# Issues with installation **URL:** \ **Category:** Product Support\ **Created:** [September 27, 2016, 5:18pm UTC](https://forum.mautic.org/t/issues-with-installation/5479 "2016-09-27T17:18:35Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![cmahler7](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@cmahler7](https://forum.mautic.org/u/cmahler7)\ **Post date:** [September 27, 2016, 5:18pm UTC](https://forum.mautic.org/t/issues-with-installation/5479/1 "2016-09-27T17:18:35Z")
I’m trying to install Mautic on Cloudways but I’m having a few issues. Here are my questions: 1. How do I get mautic to show up as the root subdomain? I want it to be at [email.domain.com](http://email.domain.com) but when I upload through FTP it’s a subdirectory, ie [email.domain.com/mautic](http://email.domain.com/mautic). 2. I’m getting issues with permissions. When I go to the URL I get a forbidden , server doesn’t have permissions. How do I fix this? I was able to easily get mautic installed on a shared hosting plan with Cpanel but I can’t get this figured out. Thanks in advance ---
**Author:** ![cmahler7](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@cmahler7](https://forum.mautic.org/u/cmahler7)\ **Post date:** [September 27, 2016, 5:18pm UTC](https://forum.mautic.org/t/issues-with-installation/5479/2 "2016-09-27T17:18:35Z")
I’m trying to install Mautic on Cloudways but I’m having a few issues. Here are my questions: 1. How do I get mautic to show up as the root subdomain? I want it to be at [email.domain.com](http://email.domain.com) but when I upload through FTP it’s a subdirectory, ie [email.domain.com/mautic](http://email.domain.com/mautic). 2. I’m getting issues with permissions. When I go to the URL I get a forbidden , server doesn’t have permissions. How do I fix this? I was able to easily get mautic installed on a shared hosting plan with Cpanel but I can’t get this figured out. Thanks in advance