# Issues with segment filter

**URL:** <https://forum.mautic.org/t/issues-with-segment-filter/14845>\
**Category:** Product Support\
**Created:** [June 17, 2020, 2:33pm UTC](https://forum.mautic.org/t/issues-with-segment-filter/14845 "2020-06-17T14:33:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![antonio-lazzari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antonio-lazzari/32/737_2.png) [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\
**Post date:** [June 17, 2020, 2:33pm UTC](https://forum.mautic.org/t/issues-with-segment-filter/14845/1 "2020-06-17T14:33:24Z")

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My Mautic version is: Mautic 2.16.1 and 2.16.2  
My PHP version is: 7.2

Hi folks,  
I need to separate contacts that have read an email from contacts that not done it (segment email).  
I tried filter: “email read - excluding - email”  
and  
I tried filter: “email read - including - email”  
But the results are the same (the same contacts in both filters) and I can’t understand why.  
I can’t use campaigns because this is a problem from a customer of mine that doesn’t use campaign email but only segment email.  
Thanks a lot

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<div class="post-metadata">

**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [June 17, 2020, 4:38pm UTC](https://forum.mautic.org/t/issues-with-segment-filter/14845/2 "2020-06-17T16:38:50Z")

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Can you send a screenshot of your filter.

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<div class="post-metadata">

**Author:** ![antonio-lazzari](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antonio-lazzari/32/737_2.png) [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\
**Post date:** [June 17, 2020, 5:16pm UTC](https://forum.mautic.org/t/issues-with-segment-filter/14845/3 "2020-06-17T17:16:21Z")

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First filter

 ![Schermata del 2020-06-17 19-12-24](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e14cd58a7c302126831697b7036290cc3e537301.png)

Second filter

 ![Schermata del 2020-06-17 19-12-01](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ebc3170673a9ba5fc7f747de32c55b335b522f36.png)

And the result is always:

 ![Schermata del 2020-06-17 19-11-36](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bede74e348422db41c5bf33687b1174c196d6658.png)