# Jetpack/Photon image caching causing broken links
**URL:** https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095
**Category:** Product Support
**Created:** [December 30, 2015, 9:07am UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095 "2015-12-30T09:07:33Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@davidclark52](https://forum.mautic.org/u/davidclark52)
#### Post date: [December 30, 2015, 9:07am UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095/1 "2015-12-30T09:07:33Z")
Hi everyone,
I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image.
The URL for this image is:
[http://i2.wp.com/[our\_mautic\_url]/media/images/avatar.png](http://i2.wp.com/%5Bour_mautic_url%5D/media/images/avatar.png)
From a bit of research this seems to be a Wordpress service called Jetpack/Photon to cache image files.
Our Mautic URL is firewalled from the web, so can only be accessed from inside our company or via VPN. I suspect what is happening is that the Jetpack/Photon service can’t reach the image to cache it. My question is whether it is possible to turn off this image caching?
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### Author:  [@davidclark52](https://forum.mautic.org/u/davidclark52)
#### Post date: [December 30, 2015, 9:07am UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095/2 "2015-12-30T09:07:33Z")
Hi everyone,
I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image.
The URL for this image is:
[http://i2.wp.com/[our\_mautic\_url]/media/images/avatar.png](http://i2.wp.com/%5Bour_mautic_url%5D/media/images/avatar.png)
From a bit of research this seems to be a Wordpress service called Jetpack/Photon to cache image files.
Our Mautic URL is firewalled from the web, so can only be accessed from inside our company or via VPN. I suspect what is happening is that the Jetpack/Photon service can’t reach the image to cache it. My question is whether it is possible to turn off this image caching?
---
### Author:  [@escopecz](https://forum.mautic.org/u/escopecz)
#### Post date: [December 31, 2015, 2:09pm UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095/3 "2015-12-31T14:09:59Z")
Mautic doesn’t have any image caching so you’ll have to ask the support of the service which does the caching.
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### Author:  [@davidclark52](https://forum.mautic.org/u/davidclark52)
#### Post date: [January 5, 2016, 8:26pm UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095/4 "2016-01-05T20:26:59Z")
Hi Escopez,
Thanks - didn’t realise this. It is a standard fresh install of cPanel on CentOS that I installed on, hadn’t thought that this would have any caching.
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 10:54pm UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095/5 "2020-02-02T22:54:37Z")