# Latest Update - Serious Issues - Please Help **URL:** \ **Category:** Product Support\ **Created:** [April 24, 2018, 5:58am UTC](https://forum.mautic.org/t/latest-update-serious-issues-please-help/10445 "2018-04-24T05:58:11Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![isponse](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/isponse/32/833_2.png) [@isponse](https://forum.mautic.org/u/isponse)\ **Post date:** [April 24, 2018, 5:58am UTC](https://forum.mautic.org/t/latest-update-serious-issues-please-help/10445/1 "2018-04-24T05:58:11Z")
Hi All: I hope this is the correct place for my post. I am new (obviously). Anyway, I attempted the auto-update this morning (April 24, 2018). My site immediately went offline and there was no way to access the app again. So looking at a post here, I delete cache/prod as one user suggested. I was then able to access to app again, BUT upon getting inside: - I cannot create a new email - I cannot close a current email - The only function that works so far is being able to view some of the headings, but nothing else appears to work. I am not that experienced with Mautic, but it has worked nearly flawlessly until now. Can someone please help me with debugging what may be wrong and what I should do? I am totally lost and have to send my newsletter out now but unable to do a thing. Thank you all in advance for any help you can give. Tom ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [October 17, 2019, 4:33pm UTC](https://forum.mautic.org/t/latest-update-serious-issues-please-help/10445/2 "2019-10-17T16:33:52Z")