# Link redirect not working **URL:** \ **Category:** Product Support\ **Created:** [December 8, 2017, 11:04am UTC](https://forum.mautic.org/t/link-redirect-not-working/10069 "2017-12-08T11:04:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![vytautas.gircys](https://avatars.discourse-cdn.com/v4/letter/v/53a042/32.png) [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Post date:** [December 8, 2017, 11:04am UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/1 "2017-12-08T11:04:16Z")
Hello colleagues, I am having problems with Mautic trackable links. I have noticed that when “Disable trackable urls” option is turned off and I send an email campaign to my leads with links - they can not open it because Mautic do not redirects it to specific page. It just lands on Mautic page. (mautic._mydomain.eu_) And the strange part is: if I check it from my server - I can open those links (redirect works). I am using Sendgrid to send emails. Now I can send campaigns only to track opens but not link clicks ![:(]( ":(") Maybe someone has any ideas of solving the problem? ---
**Author:** ![vytautas.gircys](https://avatars.discourse-cdn.com/v4/letter/v/53a042/32.png) [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Post date:** [December 8, 2017, 11:04am UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/2 "2017-12-08T11:04:16Z")
Hello colleagues, I am having problems with Mautic trackable links. I have noticed that when “Disable trackable urls” option is turned off and I send an email campaign to my leads with links - they can not open it because Mautic do not redirects it to specific page. It just lands on Mautic page. (mautic.mydomain.eu) And the strange part is: if I check it from my server - I can open those links (redirect works). I am using Sendgrid to send emails. Now I can send campaigns only to track opens but not link clicks ☹ Maybe someone has any ideas of solving the problem? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 8, 2017, 12:15pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/3 "2017-12-08T12:15:58Z")
@vytautas.gircys What is your mautic version ? Where you install mautic? Your mautic self hosted or cloud? Have you set up cron jobs ? Does log says any error ---
**Author:** ![vytautas.gircys](https://avatars.discourse-cdn.com/v4/letter/v/53a042/32.png) [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Post date:** [December 8, 2017, 4:41pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/4 "2017-12-08T16:41:43Z")
@bizcrony Hello, I believe that it is 2.0. Mautic is installed in self hosted domain. And cron jobs are already set up ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 8, 2017, 4:45pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/5 "2017-12-08T16:45:26Z")
@vytautas.gircys anything in log? ---
**Author:** ![vytautas.gircys](https://avatars.discourse-cdn.com/v4/letter/v/53a042/32.png) [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Post date:** [December 11, 2017, 12:13pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/6 "2017-12-11T12:13:28Z")
@bizcrony ```auto [2017-12-11 14:11:56] mautic.NOTICE: PHP Notice - Undefined index: fax - in file /var/www/mautic/app/bundles/LeadBundle/Entity/CustomFieldRepositoryTrait.php - at line 311 [] [] ``` ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 11, 2017, 6:20pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/7 "2017-12-11T18:20:08Z")
@vytautas.gircys you should update your mautic in fact, where I can get your Ftp? ---
**Author:** ![vytautas.gircys](https://avatars.discourse-cdn.com/v4/letter/v/53a042/32.png) [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Post date:** [December 12, 2017, 7:40am UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/8 "2017-12-12T07:40:27Z")
@bizcrony Sorry but my system administrator won’t let me share our ftp. ☹ ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 1:58pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069/9 "2017-12-12T13:58:15Z")
@vytautas.gircys team viewer?