# Links in E-Mail Not Tracked

**URL:** <https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036>\
**Category:** Product Support\
**Tags:** community\
**Created:** [September 11, 2020, 7:30am UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036 "2020-09-11T07:30:43Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![arnold2606](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arnold2606/32/1441_2.png) [@arnold2606](https://forum.mautic.org/u/arnold2606)\
**Post date:** [September 11, 2020, 7:30am UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036/1 "2020-09-11T07:30:43Z")

</div>

**Your software**  
My Mautic version is: 3.1  
My PHP version is: 7.3.21

**Your problem**  
My problem is: I have three links in my e-mail which refer to documents on Google Drive. The stats show who has opened the e-mail. However, when I click on Click Counts, it shows 0 for clicks and 0 for Unique clicks. For each link, it shows a 25-character code under Tracking ID. I have sent the e-mails as follows:

1. Created a segment.
2. Created an e-mail and selected the created segment
3. I then sent the e-mail from the Emails screen.

These errors are showing in the log:

The error log is empty

Steps I have tried to fix the problem:

---

<div class="post-metadata">

**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [September 11, 2020, 7:46am UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036/2 "2020-09-11T07:46:49Z")

</div>

Are you sure the link is absolute and valid, It should start with http:// or https://.

---

<div class="post-metadata">

**Author:** ![arnold2606](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arnold2606/32/1441_2.png) [@arnold2606](https://forum.mautic.org/u/arnold2606)\
**Post date:** [September 11, 2020, 8:28am UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036/3 "2020-09-11T08:28:03Z")

</div>

Hi, the links are absolute and valid. I did a preview of the e-mail and clicked the links in the preview to make sure they are working.

---

<div class="post-metadata">

**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [September 11, 2020, 9:25am UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036/4 "2020-09-11T09:25:26Z")

</div>

I am on version 3.0.1 and tracking works for me, so, it could definitely be a bug in that version.

---

<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [September 11, 2020, 2:03pm UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036/5 "2020-09-11T14:03:03Z")

</div>

Hi, when you open the user who clicked on the email, do you see the event open in the history?