# List email sending

**URL:** <https://forum.mautic.org/t/list-email-sending/3833>\
**Category:** Product Support\
**Created:** [May 20, 2016, 3:21pm UTC](https://forum.mautic.org/t/list-email-sending/3833 "2016-05-20T15:21:07Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 20, 2016, 3:21pm UTC](https://forum.mautic.org/t/list-email-sending/3833/1 "2016-05-20T15:21:07Z")

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I have a problem with a list email not sending anymore, when I press “Send” I see “There are 140 pending leads”, I confirm sending and it remains stuck at 0 sending. Some days ago it worked. Please note that I’m still in 1.3.1. NO errors in Log. SMTP is Ok.  
  
Do anybody have some suggestion on were to look at?  
  
  
  
Thanks,

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 20, 2016, 3:21pm UTC](https://forum.mautic.org/t/list-email-sending/3833/2 "2016-05-20T15:21:07Z")

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I have a problem with a list email not sending anymore, when I press “Send” I see “There are 140 pending leads”, I confirm sending and it remains stuck at 0 sending. Some days ago it worked. Please note that I’m still in 1.3.1. NO errors in Log. SMTP is Ok.  
Do anybody have some suggestion on were to look at?

Thanks,

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 23, 2016, 12:47pm UTC](https://forum.mautic.org/t/list-email-sending/3833/3 "2016-05-23T12:47:45Z")

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Maybe I’m wrong with List Email mechanism: I’ve created this list email from a list that is auto populated day be day. The first time I’ve send this e-mail everything worked fine (47 email sent). Now I see:

145 Pending 47 Sent 20 Read

But if I press “send” I’m asked for the number of email per batch and I set 100 and confim. Nothing happens, is this a normal behavior?

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**Author:** ![capriouser](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@capriouser](https://forum.mautic.org/u/capriouser)\
**Post date:** [May 23, 2016, 1:18pm UTC](https://forum.mautic.org/t/list-email-sending/3833/4 "2016-05-23T13:18:54Z")

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We having the same problem. Unable to send to just 16 email addresses. Tried a few times to no avail. See: [http://take.ms/Fq8mM](http://take.ms/Fq8mM) and [http://take.ms/PAYo7](http://take.ms/PAYo7). Someone can kindly help? Thanks.

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 23, 2016, 1:39pm UTC](https://forum.mautic.org/t/list-email-sending/3833/5 "2016-05-23T13:39:30Z")

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I’ve just created a new test email list with just one lead. Sent OK. Added one more lead and I see:

1 pending  
1 sent

Press sent and everything’s ok:

0 pending  
2 sent

I’ve done the some with a third lead and it’s ok.

very strange indeed, don’t know what to think, I’ll keep testing…

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 23, 2016, 2:00pm UTC](https://forum.mautic.org/t/list-email-sending/3833/6 "2016-05-23T14:00:38Z")

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I’ve got it! You have to set a low send per batch number. Instead of 100 I’ve tried 20 and it go.

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**Author:** ![capriouser](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@capriouser](https://forum.mautic.org/u/capriouser)\
**Post date:** [May 23, 2016, 2:57pm UTC](https://forum.mautic.org/t/list-email-sending/3833/7 "2016-05-23T14:57:51Z")

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Thanks for your suggestion pietromantovani. I also tried 20 but still can’t send email to 16 email addresses.

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 23, 2016, 3:19pm UTC](https://forum.mautic.org/t/list-email-sending/3833/8 "2016-05-23T15:19:01Z")

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@capriouser have you tried “test connection” and “send test email” in emails settings?

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**Author:** ![capriouser](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@capriouser](https://forum.mautic.org/u/capriouser)\
**Post date:** [May 23, 2016, 11:09pm UTC](https://forum.mautic.org/t/list-email-sending/3833/9 "2016-05-23T23:09:01Z")

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Finally managed to send the email to 16 leads. looks like everything good now.

Thanks for your help pietromantovani!

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**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\
**Post date:** [May 24, 2016, 6:19am UTC](https://forum.mautic.org/t/list-email-sending/3833/10 "2016-05-24T06:19:02Z")

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Your welcome!

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**Author:** ![ajay](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@ajay](https://forum.mautic.org/u/ajay)\
**Post date:** [October 17, 2016, 5:07pm UTC](https://forum.mautic.org/t/list-email-sending/3833/11 "2016-10-17T17:07:01Z")

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I am having the same problem. Test connection setting is sucess!, Test email sends one email sucessfully. When I tried sending 4 emails to a test list it fails!!!

can somebody help?
