# Mail always drop on spam **URL:** \ **Category:** Product Support\ **Created:** [December 4, 2021, 1:23pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896 "2021-12-04T13:23:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 1:23pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/1 "2021-12-04T13:23:57Z")
**Your software** My Mautic version is: 4…0.1 My PHP version is: 7.4 My Database type and version is: MariaDB **Your problem** My problem is: Mail always sent to spam These errors are showing in the log: Steps I have tried to fix the problem: I tried to review my DNS configuration and mail settings ---
**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\ **Post date:** [December 4, 2021, 3:33pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/2 "2021-12-04T15:33:34Z")
Hey dibbal21, So this isn’t specifically an issue with Mautic but rather your DNS setup. Make sure that SPF, DKIM and DMARC are set up correctly for the domain that you are using to send emails. If you’re using a third-party service (like Mailgrid or SendGrid), perhaps reach out to them for assistance on setting this up with their service. Use [https://www.mail-tester.com/](https://www.mail-tester.com/) to test your emails before they are sent in bulk to make sure that they will get into an inbox. Hope that helps. ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 3:47pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/3 "2021-12-04T15:47:56Z")
Hello , thank you for your reply ! i appreciate ! I let me make send you a capture about my dns configuration ! seems everything is ok for me but you can always comment about it ! I use postal smtp for my mail server ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 3:54pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/4 "2021-12-04T15:54:06Z")
![spf](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/93c6295573a3dde2b6e1b67b3fbce408edd0f6ad.png) ![spf1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bb5c9cd48ddde89212866566e40627cf58860b54.png) ---
**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\ **Post date:** [December 4, 2021, 4:17pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/5 "2021-12-04T16:17:09Z")
Create a contact in Mautic and use the email address that the tester tool gives you - [https://www.mail-tester.com/](https://www.mail-tester.com/). Send a test email through the Mautic system and see what the results are. You can share the test results URL here. There’s no security concern with the info on the page. ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 5:39pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/6 "2021-12-04T17:39:36Z")
Sorry for the late reply , here is my score on mail tester here is the link please [Mail tester](https://www.mail-tester.com/test-iz0fpqsmb) ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 5:46pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/7 "2021-12-04T17:46:48Z")
Here my mail is directly to spam on Gmail when i send it through mautic , it’s different when i send it with Postal smtp ---
**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\ **Post date:** [December 4, 2021, 6:25pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/8 "2021-12-04T18:25:59Z")
for now, set your p and sp to none. Depending on how long your DNS has been updated it could be propagating still. ---
**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\ **Post date:** [December 4, 2021, 6:42pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/9 "2021-12-04T18:42:28Z")
These MX records don’t look right to me MX records ([psrp.piikla.com](http://psrp.piikla.com)) : - [rp.postal.piikla.com](http://rp.postal.piikla.com). - 10 [postal.piikla.com](http://postal.piikla.com). According to the instructions (not great at French), you were supposed to create a cname for ‘[psrp.piikla.com](http://psrp.piikla.com)’ and point it to “[rp.postal.piikla.com](http://rp.postal.piikla.com)”. I don’t see that cname registered on [piikla.com](http://piikla.com). ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0029873304001eba951896cb2e0cbbb2cda6969d.png) ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 6:44pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/10 "2021-12-04T18:44:27Z")
what you mean with p and sp please ? ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 6:46pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/11 "2021-12-04T18:46:54Z")
![PSRP](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/7aa51db89eef3277f0ec2c0b0508bcad8a002efb.png) ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 6:49pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/12 "2021-12-04T18:49:05Z")
where do i supposed to edit my dns please? I just edited it from domain hoster and not on my vps ---
**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\ **Post date:** [December 4, 2021, 7:06pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/13 "2021-12-04T19:06:11Z")
According to the lookup, your NS is [lwsdns.com](http://lwsdns.com). I don’t know if that is your webhost where your VPS is. First, where did you register your domain? Once registered, did you change your NS settings to point to your VPS host? ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 7:32pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/14 "2021-12-04T19:32:36Z")
lws is my webhost , i use vps with contabo No i don’t think i ever touch on NS , ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 4, 2021, 7:36pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/15 "2021-12-04T19:36:18Z")
comment puis-je censé faire pour pointer NS vers mon serveur vps s’il vous plait ---
**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\ **Post date:** [December 4, 2021, 8:43pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/16 "2021-12-04T20:43:53Z")
Sorry, I’m confused. LWS is where you registered your domain name yes? Webhost and where you host your website are the same thing, in this case, your VPS Contabo. Are you also hosting your Mautic on the same VPS on Contabo? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 4, 2021, 9:33pm UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/17 "2021-12-04T21:33:14Z")
Its not your settings, I think its list quality or content is the issue. How fast are you sending? ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 5, 2021, 5:18am UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/18 "2021-12-05T05:18:35Z")
Oui j’ai enregistré mon nom de domaine chez lws et c’est mon hebergeur web aussi y a peu de temps . Depuis que j’ai commencé mautic j’ai décidé à transferer mon domaine chez contabo( sans avoir encore configurer le NS chez LWS donc je pense que lws heberge encore mon domaine principale qui est [piikla.com](http://piikla.com) ) Par contre mautic est hebergé dans un vps chez contabo , ainsi que Postal smtp sous un sous domain [postal.piikla.com](http://postal.piikla.com) et [focus.piikla.com](http://focus.piikla.com) . ---
**Author:** ![dibbal21](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dibbal21/32/6268_2.png) [@dibbal21](https://forum.mautic.org/u/dibbal21)\ **Post date:** [December 5, 2021, 5:20am UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/19 "2021-12-05T05:20:03Z")
Hello , my speed send on mautic you mean ? Or POSTAL SMTP please ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 5, 2021, 7:17am UTC](https://forum.mautic.org/t/mail-always-drop-on-spam/21896/20 "2021-12-05T07:17:41Z")
F you are using Postal then your own ip reputation is what matters. Read this post: > [@Warm-up for dedicated IP on SES](https://forum.mautic.org/t/warm-up-for-dedicated-ip-on-ses/16695/9): > > Hello Humans, thank you for the kind words. I hope the above advice helps, but it’s by no means a roadmap to 100% bulletproof warmup. It just depends on many factors. I will talk about better inboxing and warmup at the Mauticon a little bit more, [buy your tickets today](https://opencollective.com/mautic/events/mauticon-2020-aa109fa5) slight_smile I have to admit, I’m a little bit disappointed, that we are talking about warmup, instead of getting the last steps of the new email builder done that could catapult Mautic into the Leauge of Word Class Marketing… [Next page](https://forum.mautic.org/t/mail-always-drop-on-spam/21896.md?page=2)