# Mail Builder no response with templates

**URL:** <https://forum.mautic.org/t/mail-builder-no-response-with-templates/31118>\
**Category:** Product Support\
**Created:** [March 1, 2024, 7:21am UTC](https://forum.mautic.org/t/mail-builder-no-response-with-templates/31118 "2024-03-01T07:21:28Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 1, 2024, 7:52am UTC](https://forum.mautic.org/t/mail-builder-no-response-with-templates/31118/5 "2024-03-01T07:52:16Z")

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Uh…

> [@Mautic whitelabler not working on bitnami image from aws](https://forum.mautic.org/t/mautic-whitelabler-not-working-on-bitnami-image-from-aws/30980/5):
>
> Well, then your assumption might be right: I think bitnami changed the file structure and blocked any outside access to files. It’s really hard (and counterproductive) to support bitnami and softaculus installs. It is always better to ask them what they did and why. [https://bitnami.com/stacks/forum](https://bitnami.com/stacks/forum)

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