# Mail not send on campaign

**URL:** <https://forum.mautic.org/t/mail-not-send-on-campaign/18561>\
**Category:** Product Support\
**Created:** [March 13, 2021, 3:17pm UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561 "2021-03-13T15:17:35Z")\
**Posts on this page:** 6\
**Page:** 2

<div class="post-metadata">

**Author:** ![jaypatel5213](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jaypatel5213/32/4612_2.png) [@jaypatel5213](https://forum.mautic.org/u/jaypatel5213)\
**Post date:** [March 16, 2021, 12:44pm UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561/21 "2021-03-16T12:44:48Z")

</div>

Thanks  
I will Report you…  
I Trying…

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<div class="post-metadata">

**Author:** ![jaypatel5213](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jaypatel5213/32/4612_2.png) [@jaypatel5213](https://forum.mautic.org/u/jaypatel5213)\
**Post date:** [March 16, 2021, 2:15pm UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561/22 "2021-03-16T14:15:56Z")

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Hey Joeyk…  
I installed mautic by your steps. I think successfully installed. But Showing “HTTP Error 500”.  
I think I was mistaken here

```
<VirtualHost *:80>
 ServerAdmin admin@tecis.in
 DocumentRoot /var/www/html/mautic
 ServerName tecis.in
 ServerAlias www.tecis.in

 <Directory /var/www/html/mautic/>
    Options +FollowSymlinks
    AllowOverride All
    Require all granted
 </Directory>

 ErrorLog ${APACHE_LOG_DIR}/error.log
 CustomLog ${APACHE_LOG_DIR}/access.log combined

 </VirtualHost>
```

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 16, 2021, 10:17pm UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561/23 "2021-03-16T22:17:16Z")

</div>

Check file ownership. Make sure the user who runs apache has rights to run mautic

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<div class="post-metadata">

**Author:** ![jaypatel5213](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jaypatel5213/32/4612_2.png) [@jaypatel5213](https://forum.mautic.org/u/jaypatel5213)\
**Post date:** [March 17, 2021, 12:09am UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561/24 "2021-03-17T00:09:32Z")

</div>

A log…

```
 Current Error Log

```

[2021-03-17 05:35:53] mautic.ERROR: [MAIL ERROR] Sending failed for one or more recipients Log data: ++ Starting Swift\_Transport\_EsmtpTransport \<\< 220 mail.tecis.in ESMTP ready \>\> EHLO mautic.tecis.in \<\< 250-mail.tecis.in 250 AUTH PLAIN LOGIN \>\> AUTH LOGIN \<\< 334 VXNlcm5hbWU6 \>\> SW5mb0B0ZWNpcy5pbg== \<\< 334 UGFzc3dvcmQ6 \>\> MDA5am5wYXRlbA== \<\< 235 2.0.0 OK ++ Swift\_Transport\_EsmtpTransport started \>\> MAIL FROM: \<\< 250 2.1.0 Ok \>\> RCPT TO: \<\< 553 5.7.1 : Sender address rejected: not owned by user Info@tecis.in !! Expected response code 250/251/252 but got code “553”, with message "553 5.7.1 : Sender address rejected: not owned by user Info@tecis.in " (code: 553) !! Expected response code 250/251/252 but got code “553”, with message "553 5.7.1 : Sender address rejected: not owned by user Info@tecis.in " Log data: ++ Starting Swift\_Transport\_EsmtpTransport \<\< 220 mail.tecis.in ESMTP ready \>\> EHLO mautic.tecis.in \<\< 250-mail.tecis.in 250 AUTH PLAIN LOGIN \>\> AUTH LOGIN \<\< 334 VXNlcm5hbWU6 \>\> SW5mb0B0ZWNpcy5pbg== \<\< 334 UGFzc3dvcmQ6 \>\> MDA5am5wYXRlbA== \<\< 235 2.0.0 OK ++ Swift\_Transport\_EsmtpTransport started \>\> MAIL FROM: \<\< 250 2.1.0 Ok \>\> RCPT TO: \<\< 553 5.7.1 : Sender address rejected: not owned by user Info@tecis.in !! Expected response code 250/251/252 but got code “553”, with message "553 5.7.1 : Sender address rejected: not owned by user Info@tecis.in " (code: 553) (code: 553) \>\> RSET \<\< 250 2.0.0 Ok

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 17, 2021, 8:27am UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561/25 "2021-03-17T08:27:28Z")

</div>

> [@jaypatel5213](#):
>
> Info@tecis.in

Before further debugging:

Try with info@tecis.in

Not capital I

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<div class="post-metadata">

**Author:** ![speedypreneur](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/speedypreneur/32/6576_2.png) [@speedypreneur](https://forum.mautic.org/u/speedypreneur)\
**Post date:** [January 15, 2022, 1:00am UTC](https://forum.mautic.org/t/mail-not-send-on-campaign/18561/26 "2022-01-15T01:00:09Z")

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Hi,

If you want, you can use my mautic-autoinstaller

It runs perfectly with an Ubuntu 20.04 VPS (Like mine).

Clone the git-repo with this command:  
git clone [GitHub - ramirezfx/mautic-install](https://github.com/ramirezfx/mautic-install.git)  
then:  
cd mautic-install  
then:  
chmod 700 install-mautic.sh  
open the file install-mautic.sh with your preferred editor and change the few variables in the variables-section on the top.  
Save the file and execute:  
sudo ./install-mautic.sh

Hope this helps to have a clean mautic-installation

Cheers  
Lorenzo

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