# Mail Send Settings - SMTP

**URL:** <https://forum.mautic.org/t/mail-send-settings-smtp/27772>\
**Category:** Product Support\
**Created:** [April 20, 2023, 1:05am UTC](https://forum.mautic.org/t/mail-send-settings-smtp/27772 "2023-04-20T01:05:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gustavokennedy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gustavokennedy/32/9446_2.png) [@gustavokennedy](https://forum.mautic.org/u/gustavokennedy)\
**Post date:** [April 20, 2023, 1:05am UTC](https://forum.mautic.org/t/mail-send-settings-smtp/27772/1 "2023-04-20T01:05:13Z")

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**Your software**  
My Mautic version is: v4.4.7  
My PHP version is: 7.4.33  
My Database type and version is: MySQL 8.0.32  
OS: Ubuntu 20.04 LTS

**Your problem**  
My problem is: I just installed Mautic and I can’t validate the SMTP settings.

When testing or sending test email nothing happens, it simply shows the reload icon and nothing happens.

Video: [Loom | Free Screen & Video Recording Software | Loom](https://www.loom.com/share/285b2fb15dc744d7a75ebc02750678c9)

These errors are showing in the log:  
Mautic Log:  
_[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Current contact ID# 4 {“hostname”:“ip-172-26-12-195”,“pid”:256848}_  
_[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Contact does not have any applicable page.pagehit associations. {“hostname”:“ip-172-26-12-195”,“pid”:256848}_  
_[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Campaign triggered for event type page.devicehit(page / ) {“hostname”:“ip-172-26-12-195”,“pid”:256848}_  
_[2023-04-20 00:33:49] mautic.DEBUG: CONTACT: Tracking session for contact ID# 4 through GET /index.php/media/images/avatar.png {“hostname”:“ip-172-26-12-195”,“pid”:256848}_  
_[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Current contact ID# 4 {“hostname”:“ip-172-26-12-195”,“pid”:256848}_  
_[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Contact does not have any applicable page.devicehit associations. {“hostname”:“ip-172-26-12-195”,“pid”:256848}_

I believe these errors in the Mautic log are something else, as nothing points to SMTP.

Nginx and php7.4-fpm log seems to have nothing.

Steps I have tried to fix the problem: I’ve already changed the SMTP addresses for two servers, AWS and my domain, they all do the same thing.

I’m thinking it might be some server configuration, because I installed it on another server and SMTP worked normally.

Default ports open on Firewall: 80 and 443.

Config:

- Recommendations: server is configured properly
- The following folders and files must be writable for Mautic to work correctly.

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**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\
**Post date:** [April 20, 2023, 9:00am UTC](https://forum.mautic.org/t/mail-send-settings-smtp/27772/2 "2023-04-20T09:00:19Z")

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Hi @gustavokennedy it looks like your SMTP might not be correctly set up, please follow [this tutorial] ([Setting up a SMTP server and email deliverability | John Kachi - YouTube](https://www.youtube.com/watch?v=jpS_18TruAI&ab_channel=MauticMeetupLagos)) or [this one](https://www.youtube.com/watch?v=2Wo8Fdq_UVo&ab_channel=Pepipost%2CaNetcoreproduct) depending on your requirements, and test again.