# Mail translations in campaigns ignored?

**URL:** <https://forum.mautic.org/t/mail-translations-in-campaigns-ignored/27740>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [April 18, 2023, 10:29am UTC](https://forum.mautic.org/t/mail-translations-in-campaigns-ignored/27740 "2023-04-18T10:29:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [April 18, 2023, 10:29am UTC](https://forum.mautic.org/t/mail-translations-in-campaigns-ignored/27740/1 "2023-04-18T10:29:39Z")

</div>

**Your software**  
My Mautic version is: 4.4.x  
My PHP version is: not relevant  
My Database type and version is: not relevant

**Your problem**  
My problem is:

We build a multi language campaign. We created mails, that have several translations.  
I would think, that based on the “preferred local” of the user, the language version of the mail will be send. If there is no match, the main mail should be send.

However, in the campaign action I need to select a language version explicitely. Is this correct?  
This would mean I need to check for each single mail explicitely, what the preferred language is?

---

<div class="post-metadata">

**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [April 18, 2023, 10:31am UTC](https://forum.mautic.org/t/mail-translations-in-campaigns-ignored/27740/2 "2023-04-18T10:31:04Z")

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This would even colide with that issue, if its still broken:

> <https://github.com/mautic/mautic/issues/9488>
>
> \## Bug Description
> I wanted to check the preferred locale of a contact within a… campaign. This condition always fails:
> !\[image\](https://user-images.githubusercontent.com/1241376/101845238-7caafa80-3b4e-11eb-9410-193087592340.png)
> 
> I tested it with "regexp", "equals" and "including" ... non worked.
> 
> !\[image\](https://user-images.githubusercontent.com/1241376/101845387-d3183900-3b4e-11eb-805a-998a18d11f23.png)
> 
> 
> | Q | A
> | --- | ---
> | Mautic version | 3.2.1
> | PHP version | 7.3
> | Browser | any
> 
> \### Steps to reproduce
> 1. setup a campaign like in the example
> 2. run it with a condition like in the screenshot
> 3. it will fail, although it should pass
>  
> \### Log errors
> 
> 
> \[//\]: # ( Invisible comment:
> Please check for related errors in the latest log file in \[mautic root\]/app/log/ and/or the web server's logs and post them here. Be sure to remove sensitive information if applicable. )
> 
> 
> \<bountysource-plugin\>
> 
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