# Manually Added Contacts Not Triggering Initial Emails?

**URL:** <https://forum.mautic.org/t/manually-added-contacts-not-triggering-initial-emails/6594>\
**Category:** Product Support\
**Created:** [November 21, 2016, 7:08pm UTC](https://forum.mautic.org/t/manually-added-contacts-not-triggering-initial-emails/6594 "2016-11-21T19:08:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GTC1187](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@GTC1187](https://forum.mautic.org/u/GTC1187)\
**Post date:** [November 21, 2016, 7:08pm UTC](https://forum.mautic.org/t/manually-added-contacts-not-triggering-initial-emails/6594/1 "2016-11-21T19:08:07Z")

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Hi,  
  
  
  
I’m new to Mautic but I love it so far!  
  
My only problem is that I set up a segment-based drip campaign and when I manually add a contact to the segment/campaign the initial email (which is set to send immediately) is not triggered. I looked at my cron jobs and called my host and they said cron is working fine.  
  
Any ideas of what’s happening?

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<div class="post-metadata">

**Author:** ![GTC1187](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@GTC1187](https://forum.mautic.org/u/GTC1187)\
**Post date:** [November 21, 2016, 7:08pm UTC](https://forum.mautic.org/t/manually-added-contacts-not-triggering-initial-emails/6594/2 "2016-11-21T19:08:07Z")

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Hi,

I’m new to Mautic but I love it so far!  
My only problem is that I set up a segment-based drip campaign and when I manually add a contact to the segment/campaign the initial email (which is set to send immediately) is not triggered. I looked at my cron jobs and called my host and they said cron is working fine.  
Any ideas of what’s happening?