# mautic 1.3.0 updation issue

**URL:** <https://forum.mautic.org/t/mautic-1-3-0-updation-issue/5993>\
**Category:** Product Support\
**Created:** [March 3, 2016, 11:58am UTC](https://forum.mautic.org/t/mautic-1-3-0-updation-issue/5993 "2016-03-03T11:58:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jothi](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jothi](https://forum.mautic.org/u/jothi)\
**Post date:** [March 3, 2016, 11:58am UTC](https://forum.mautic.org/t/mautic-1-3-0-updation-issue/5993/1 "2016-03-03T11:58:04Z")

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Hi,  
  
  
  
New to Mautic, please help!  
  
  
  
I installed Mautic on one of my websites. Successfully created few emails, landing pages, lead lists etc. Suddenly, the Mautic dashboard is inaccessible (offline). The webpage reports this-  
  
  
  
“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors.”  
  
  
  
Fatal error: require(): Failed opening required ‘/home/XYZ/public\_html/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php’ (include\_path=’.:/usr/local/lib/php’) in /home/XYZ/public\_html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 207  
  
  
  
  
  
thanks

---

<div class="post-metadata">

**Author:** ![jothi](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jothi](https://forum.mautic.org/u/jothi)\
**Post date:** [March 3, 2016, 11:58am UTC](https://forum.mautic.org/t/mautic-1-3-0-updation-issue/5993/2 "2016-03-03T11:58:04Z")

</div>

Hi,

New to Mautic, please help!

I installed Mautic on one of my websites. Successfully created few emails, landing pages, lead lists etc. Suddenly, the Mautic dashboard is inaccessible (offline). The webpage reports this-

“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for errors.”

Fatal error: require(): Failed opening required ‘/home/XYZ/public\_html/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticCategoryBundleEntityCategory.php’ (include\_path=’.:/usr/local/lib/php’) in /home/XYZ/public\_html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 207

thanks