# Mautic 4.0 - 500 Internal Server Error - when adding Contact or editing

**URL:** <https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106>\
**Category:** Mautic 4 Install/Upgrade Support\
**Tags:** community, discussion\
**Created:** [December 21, 2021, 4:20pm UTC](https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106 "2021-12-21T16:20:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vivousa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/vivousa/32/1414_2.png) [@vivousa](https://forum.mautic.org/u/vivousa)\
**Post date:** [December 21, 2021, 4:20pm UTC](https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106/1 "2021-12-21T16:20:51Z")

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Mautic 4.0 - 500 Internal Server Error - when adding Contact or editing

I am getting this error when trying to add, or edit any contact

# Uh oh! I think I broke it. If I do it again, please report me to the system administrator!

#### **500** Internal Server Error

error: {code: 500, text: “Internal Server Error”, exception: “”, trace: “”}

{“error”:{“code”:500,“text”:“Internal Server Error”,“exception”:“”,“trace”:“”},“route”:“/s/contacts/edit/2”,“flashes”:“\u003Cdiv class=\u0022alert alert-growl alert-new\u0022\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022close\u0022 data-dismiss=\u0022alert\u0022 aria-hidden=\u0022true\u0022\u003E\u003Ci class=\u0022fa fa-times\u0022\u003E\u003C/i\u003E\u003C/button\u003E\n \u003Cspan\u003E\u003Ca href=\u0027/s/contacts/edit/2\u0027 data-toggle=\u0027ajax\u0027 data-menu-link=\u0027mautic\_contact\_index\u0027\u003E\u003Cstrong\u003EAbigail Webb\u003C/strong\u003E\u003C/a\u003E has been updated!\u003C/span\u003E\n\u003C/div\u003E\n”,“notifications”:{“content”:“\n\u003Cdiv class=\u0022media pt-sm pb-sm pr-md pl-md nm bdr-b alert-mautic mautic-update\u0022\u003E\n \u003Ch4 class=\u0022pull-left\u0022\u003EVersion 4.1.1 of Mautic is available for download. Please visit \u003Ca class=\u0027alert-link\u0027 href=\u0027https://github.com/mautic/mautic/releases/tag/4.1.1\u0027 target=\u0027\_new\u0027\u003Ethis announcement\u003C/a\u003E for more information.\u003C/h4\u003E\n \u003Cdiv class=\u0022pull-right\u0022\u003E\n \u003Ca class=\u0022btn btn-danger\u0022 href=\u0022/s/update\u0022 data-toggle=\u0022ajax\u0022\u003EUpdate Now\u003C/a\u003E\n \u003C/div\u003E\n \u003Cdiv class=\u0022clearfix\u0022\u003E\u003C/div\u003E\n\u003C/div\u003E\n”,“lastId”:“”,“hasNewNotifications”:false,“updateAvailable”:true},“browserNotifications”:,“newContent”:"\u003Cdiv class=\u0022pa-20 mautibot-error\u0022\u003E\n \u003Cdiv class=\u0022row mt-lg pa-md\u0022\u003E\n \n \u003Cdiv class=\u0022mautibot-image col-xs-4 col-md-3\u0022\u003E\n \u003Cimg class=\u0022img-responsive\u0022

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**Author:** ![zerog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/zerog/32/6924_2.png) [@zerog](https://forum.mautic.org/u/zerog)\
**Post date:** [February 25, 2022, 3:02pm UTC](https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106/2 "2022-02-25T15:02:24Z")

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Were you able to resolve this? I’m having the same problem.

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<div class="post-metadata">

**Author:** ![ricksimnett](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricksimnett/32/1578_2.png) [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\
**Post date:** [February 26, 2022, 6:17pm UTC](https://forum.mautic.org/t/mautic-4-0-500-internal-server-error-when-adding-contact-or-editing/22106/3 "2022-02-26T18:17:09Z")

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Try clearing your mautic cache.

You can either delete the contents of /var/cache/prod directory. Then try again. If it continues after that, check what the error is in /var/logs/prod-.log - that should have the error in it that tells you what led up to the 500 being triggered.