# Mautic 4.1.1 fresh installation stuck on Step 1,1 - Database configuration **URL:** \ **Category:** Mautic 4 Install/Upgrade Support\ **Created:** [January 4, 2022, 6:31pm UTC](https://forum.mautic.org/t/mautic-4-1-1-fresh-installation-stuck-on-step-1-1-database-configuration/22231 "2022-01-04T18:31:19Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![ppytlik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ppytlik/32/609_2.png) [@ppytlik](https://forum.mautic.org/u/ppytlik)\ **Post date:** [January 4, 2022, 6:31pm UTC](https://forum.mautic.org/t/mautic-4-1-1-fresh-installation-stuck-on-step-1-1-database-configuration/22231/1 "2022-01-04T18:31:19Z")
**Your software** Mautic 4.1.1 _My PHP version is_ : 7.4 _My MySQL/MariaDB version is_ (delete as applicable): MariaDB version 10.6 **Updating/Installing Errors** _I am_ (delete as applicable): Installing _Upgrading/installing via_ (delete as applicable) : Web _These errors are showing in the installer_ : no errors _These errors are showing in the Mautic log_ : no errors **Your problem** _My problem is_ : that the Installer gets stuck in Step 1,1 asking for SQL database credentials. Once populated, the _/app/config/local.php_ file is created with my credentials and db info, but it never proceeds to the next step, just keeps refreshing step 1,1 no matter what I do. _Steps I have tried to fix the problem_ : I can’t force it to go to step/2 or step/3 either trying to change the URL to step/4 results in an error in the logs & on the page Trying to use invalid db credentials results in an error message on the step/1,1 page so it’s attempting to connect to the SQL db and succeeds with that but it never creates any tables in the database - it’s empty. Tried to delete the var/cache folder, recreate a new database… nothing helps. The only thing that appears to work is linking to an existing SQL db from another instance, but that one is using version 3.x so the tables are not quite compatible - but at least I’m able to log-in … However I couldn’t display the list of contacts, until I tried running /s/update/schema which has failed with many error log entries, but some functionality started to work … other functions keep on failing… How to install mautic 4.1.1 from scratch? How to get out of Step 1,1 (database configuration) ??? This is soooo annoying.