# Mautic 4.4.1+ doesn't want to fetch Maxmind DB file

**URL:** <https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [November 1, 2022, 11:39am UTC](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910 "2022-11-01T11:39:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lexgabrees](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lexgabrees/32/4467_2.png) [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\
**Post date:** [November 1, 2022, 11:39am UTC](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910/1 "2022-11-01T11:39:19Z")

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My Mautic version is: 4.4.4  
My PHP version is: 8.025  
My Database type and version is: Ver 15.1 Distrib 10.6.10-MariaDB,

Hey,

So, after upgrading to any version above 4.4.1, I have trouble with the Maxmind DB fetch. Whenver I press the button to fetch the file from Maxmind, I get the little rotating icon, but NO success message (like in 4.4.1 and before).

The result is an empty entry in the contacts list after tracking (no flag / location / etc.) …

Restoring Mautic back to 4.4.1 solves the issue, with no other variables changed.

Anybody have an idea what’s the issue here ?

These errors are showing in the log: NONE

Thanks,  
Lex

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [November 1, 2022, 12:36pm UTC](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910/2 "2022-11-01T12:36:25Z")

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I had similar behavior, however once I ran the console job manually from the terminal it worked.

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**Author:** ![lexgabrees](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lexgabrees/32/4467_2.png) [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\
**Post date:** [November 1, 2022, 12:56pm UTC](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910/3 "2022-11-01T12:56:46Z")

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You are right … the console yields success… However, that means there’s a bug.

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**Author:** ![miraclemaxx](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@miraclemaxx](https://forum.mautic.org/u/miraclemaxx)\
**Post date:** [February 23, 2023, 10:41pm UTC](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910/4 "2023-02-23T22:41:02Z")

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I am experiencing this as well with a fresh install of 4.4.6.