# Mautic 4 installation - Receiving Error 403 and 404 after installation **URL:** \ **Category:** Product Support\ **Tags:** mautic-4\ **Created:** [April 6, 2023, 10:41am UTC](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642 "2023-04-06T10:41:02Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![stiac](https://avatars.discourse-cdn.com/v4/letter/s/da6949/32.png) [@stiac](https://forum.mautic.org/u/stiac)\ **Post date:** [April 6, 2023, 10:41am UTC](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642/1 "2023-04-06T10:41:02Z")
**Server Info** Mautic version is: 41\_mautic-447 PHP version is: 8.0 Database type and version is: 5.7.39 - MySQL Web server type and version is: Linux - nginx/1.18.0 **My problem is:** Hello everyone. I’m new to this community and just recently discovered this program and was happy to try it out on my server, but I’m having trouble installing. I’m on a shared server, but it has all the resources to run the processes. For example, I have installed WordPress but also heavier applications such as Matomo. By downloading the .zip file from the Mautic website, I import it into a folder and extract the files. If I try to connect to the folder to proceed with the installation of Mautic I get error 403. Reading online I saw in some posts where they indicated to remove the .htaccess file and in fact once the mentioned file is removed I can see the configuration screen. However, once the configuration has been completed by setting all the credentials for the “Other SMTP Servers” service, if I try to connect to the index page to access the Mautic panel, I get a 404 error. Could you please help me to resolve this error? **Steps I have tried to fix the problem:** Thinking it was a server problem, I tried to install on other hostings, but after completing the configuration procedure, trying to connect to the index page of the dashboard, I always receive a 404 error. I noticed that the tables have been inserted into the database , but I can’t open the panel to use Mautic. I tried to search for topics in this community but I still could not solve the problem. ---
**Author:** ![shopfactory](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shopfactory/32/4803_2.png) [@shopfactory](https://forum.mautic.org/u/shopfactory)\ **Post date:** [April 12, 2023, 7:55pm UTC](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642/2 "2023-04-12T19:55:45Z")
I have the exact same problem as you describe, I hope we will get some help on this soon. Initially a 403 error, removed .htaccess file, able to install, after installation a 404 error on the dashboard page ---
**Author:** ![stiac](https://avatars.discourse-cdn.com/v4/letter/s/da6949/32.png) [@stiac](https://forum.mautic.org/u/stiac)\ **Post date:** [April 12, 2023, 8:13pm UTC](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642/3 "2023-04-12T20:13:58Z")
> [@shopfactory](#): > > Initially a 403 error, removed .htaccess file, able to install, after installation a 404 error on the dash Thanks for replying. I thought I was the only one with this problem. I hope too. ---
**Author:** ![Mia25](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mia25/32/11263_2.png) [@Mia25](https://forum.mautic.org/u/Mia25)\ **Post date:** [January 17, 2024, 3:18pm UTC](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642/4 "2024-01-17T15:18:13Z")
I have the same prblm with mautic 4.4.10 after installation it is showing error 403 … can any one help as iam not a tech person. 😔