# Mautic 5.0.3 AWS SNS endpoint is not working. GIve a solution to handle bounce and Complaint emails
**URL:** https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334
**Category:** Product Support
**Created:** [March 19, 2024, 7:00am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334 "2024-03-19T07:00:32Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 7:00am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/1 "2024-03-19T07:00:32Z")
**Your software**
My Mautic version is:5.0.3
My PHP version is:8.1
My Database type and version is: Mysql 8.0.36
Hi Mauitc Aws Sns endpoint is showing pending confirmation. What is the correct endpoint URL.
Please provide a solution how to handle bounce and complaint rate without SNS.
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 7:09am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/2 "2024-03-19T07:09:48Z")
Hi,
One of the solutions:
> **[GitHub - jos0405/mauticawsmailer](https://github.com/jos0405/mauticawsmailer)**
>
> Contribute to jos0405/mauticawsmailer development by creating an account on GitHub.
Remember: Google is your friend
---
### Author:  [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [March 19, 2024, 8:50am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/3 "2024-03-19T08:50:41Z")
The other solution, using implementation from above: [GitHub - mzagmajster/mautic-ses-plugin](https://github.com/mzagmajster/mautic-ses-plugin)
Callback url is: /mailer/callback
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 9:19am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/4 "2024-03-19T09:19:37Z")
For amazon ses? you are talking about right.
I have tried it but still its showing pending verification. can you tell me the exact format of the URL.
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 9:20am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/5 "2024-03-19T09:20:58Z")
Hi, we have tried this method. Still, its showing pending verification in aws sns. Please provide a solution. Or else create a guide for this
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 9:33am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/6 "2024-03-19T09:33:27Z")
Yes, this also works for me as well.
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 9:54am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/7 "2024-03-19T09:54:24Z")
> [@shishir](#):
>
> For
No email transport that could process this callback was found
this is whats its showing
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 10:24am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/8 "2024-03-19T10:24:34Z")
Hi,
Did you set up AWS already in Mautic?
Where is the error shown?
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 10:39am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/9 "2024-03-19T10:39:24Z")
Its success.
I have downloaded the ses plugin from the git and renamed it.
I have created the sns subscription also as follows
[https://domain/mailer/callback](https://domain/mailer/callback)
[https://domain/mailer/amazon/callback](https://domain/mailer/amazon/callback)
[https://domain/amazon\_api/callback](https://domain/amazon_api/callback)
I have tried all of them.
Please provide solution.
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 10:57am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/10 "2024-03-19T10:57:58Z")
Where is this error shown:
“No email transport that could process this callback was found”
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 11:06am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/11 "2024-03-19T11:06:39Z")
sns subscription is pending in aws. No confirming. what to do ?
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 11:07am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/12 "2024-03-19T11:07:42Z")
Can you answer the previous question please?
Where do you see the error above?
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 11:12am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/13 "2024-03-19T11:12:43Z")
In the web browser when i search the [https://domain/mailer/callback](https://domain/mailer/callback)
I get an error saying this.
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 11:13am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/14 "2024-03-19T11:13:58Z")
Of course, that is normal.
Since you are opening that link and not posting a valid payload it will show that.
At least we cleared, it’s not relevant.
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 11:15am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/15 "2024-03-19T11:15:07Z")
But I have tried the steps you have given, Still, the sns subscription is pending.
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 11:57am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/16 "2024-03-19T11:57:00Z")
Hi!
Make sure you are not using the main branch, but M5!!!
> **[GitHub - mzagmajster/mautic-ses-plugin at dev\_mautic5](https://github.com/mzagmajster/mautic-ses-plugin/tree/dev_mautic5)**
>
> dev\_mautic5
Then use:
`https://yourmautic.com/mailer/callback`
If you go with my plugin
> **[GitHub - jos0405/mauticawsmailer](https://github.com/jos0405/mauticawsmailer)**
>
> Contribute to jos0405/mauticawsmailer development by creating an account on GitHub.
The callback is:
`https://yourmautic.com/mailer/amazon/callback`
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 12:19pm UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/17 "2024-03-19T12:19:59Z")
We have done it in Cpanel, downloaded the file renamed it, and set the endpoint in the sns. still no response. Do we have to do anything terminal? if yes, Please let me know what are the things need to be done.
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 12:45pm UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/18 "2024-03-19T12:45:56Z")
Did you clear the cache?
Are the permissions okay?
Did you reload the plugins?
---
### Author:  [@shishir](https://forum.mautic.org/u/shishir)
#### Post date: [March 19, 2024, 12:49pm UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/19 "2024-03-19T12:49:07Z")
Thank you for your quick response.
Can you help with reloading plugins?
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [March 19, 2024, 12:50pm UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334/20 "2024-03-19T12:50:31Z")
Hi,
```auto
php %yourpath% bin/console cache:clear
php %yourpath% bin/console mautic:plugins:reload
php %yourpath% bin/console mautic:plugins:install
```
where %yourpath% is your mautic path
You need to execute these in SSH console, hopefully as a web user
[Next page](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334.md?page=2)