# MAUTIC 5.1.0 - Amazon SES Bounce handling **URL:** \ **Category:** Mautic 5 Install/Upgrade Support\ **Created:** [July 21, 2024, 11:55am UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834 "2024-07-21T11:55:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![omert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omert/32/10732_2.png) [@omert](https://forum.mautic.org/u/omert)\ **Post date:** [July 21, 2024, 11:55am UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/1 "2024-07-21T11:55:07Z")
**Your software** My Mautic version is: 5.1.0 My PHP version is: 8.2 My Database type and version is: MySQL 8.0.x **Your problem** My problem is: I am using the AMAZON SES transport DSN. 1. Before version 5, there was an AMAZON SES callback URL to handle bounces using the AMAZON SNS service. Back then it worked fine. To my understanding, as of version 5, that URL is now consolidated to one single URL: https://[MY MAUTIC DOMAIN]/mailer/callback It brings up the following when I surf over to it: “No email transport that could process this callback was found”. It also can’t be verified with the AMAZON SNS service. So seemingly, it doesn’t work. 2. When using the alternative BOUNCE email address method, it doesn’t seem like BOUNCES are being transmitted to it at all. Can someone please confirm a BUG or if I’m missing something? These errors are showing in the log: Steps I have tried to fix the problem: Mentioned in the problem description ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 21, 2024, 10:47pm UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/2 "2024-07-21T22:47:37Z")
Hello! Did you install a plugin for amazon ses? The callback url won’t show any real response, it is for processing webhooks. ---
**Author:** ![omert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omert/32/10732_2.png) [@omert](https://forum.mautic.org/u/omert)\ **Post date:** [July 22, 2024, 4:52am UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/3 "2024-07-22T04:52:45Z")
I’m not using a plugin. I’m using the prescribed AMAZON mailer package “composer require symfony/amazon-mailer” Should I be using a plugin? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 22, 2024, 6:48am UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/5 "2024-07-22T06:48:38Z")
This doesn’t include the feedback loop. It’s kinda half solution. You can try this for example: > **[GitHub - pabloveintimilla/mautic-amazon-ses: Mautic 5 plugin, provides Amazon...](https://github.com/pabloveintimilla/mautic-amazon-ses)** > > Mautic 5 plugin, provides Amazon SES as an email transport and callback to process bounces - pabloveintimilla/mautic-amazon-ses ---
**Author:** ![lucasnarvaes](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lucasnarvaes/32/12425_2.png) [@lucasnarvaes](https://forum.mautic.org/u/lucasnarvaes)\ **Post date:** [August 2, 2024, 1:41pm UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/6 "2024-08-02T13:41:01Z")
Hello joeyk Thanks for the tips, following one of your teachings on YouTube I was able to make the Mautic 4 work on SNS Amazon, but I would like to install this plugin on my Mautic 5, make a video of the installation. I’m a newbie, I don’t know how to install it. Get the plugin using composer require pabloveintimilla/mautic-amazon-ses ---
**Author:** ![omert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/omert/32/10732_2.png) [@omert](https://forum.mautic.org/u/omert)\ **Post date:** [August 2, 2024, 2:03pm UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/7 "2024-08-02T14:03:38Z")
Yep. Seems like the plugin did the trick. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [August 4, 2024, 2:04am UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834/8 "2024-08-04T02:04:34Z")
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